Integration and deployment

Secure the delivery, implementation and adoption of your solutions

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• Customer Experience Management

  Take advantage of a dedicated expert to manage the effectiveness of your cloud solution

  • Ensure the efficiency of your solution and its ecosystem
  • Make it easier to implement, adopt and use your solution
  • Analyze your operations in detail with personalized reporting

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• Deployment Services

  Have your purchased equipment and software licenses delivered and installed at all your sites

  • Fulfill all your equipment needs with Orange as your one-stop-shop supplier
  • Reduce expenses with cost-effective deployment across multiple sites
  • Simplify taxes and exports with our global knowledge and fully-compliant approach

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• Project Management

  Delegate your IT solution's deployment to a Project Manager for better peace of mind

  • Manage risks and ensure deadlines are met with a dedicated contact person.
  • Benefit from personalized service with the right governance and local organization.
  • Obtain real-time visibility for proper planning and easier decision making.

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Operations and support

Reach operational excellence

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• User Adoption Services

  Facilitate the adoption of your unified communications and collaboration solutions

  • Ensure optimal usage of your solution
  • Give your staff the support they need to fully onboard users
  • Waste no time, and stay focused on your core business

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• Technical Management

  Ensure the technical feasibility of your solution at every stage of its life cycle

  • Confidently rely on experts to own and secure the integration of your solution
  • Realize continuous improvement by maximizing how your solution operates
  • Benefit from adaptable support tailored to your solution with local proximity

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• Multisourcing Service Integration

  Centrally manage all of your IT services expenses and performance

  • Improve suppliers’ quality of service through better management
  • Optimize operational efficiency with visibility, control and simplification
  • Enjoy the agility of being able to always use the best suppliers – centrally or locally

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• Service Optimize

  Guarantee the optimal operational performance of your solutions and continuous service improvement with accountability

  • Rely on data analytics experts for unmatched quality of service
  • Enhance your decision-making for improvement with advice from an expert
  • Maintain service performance with the correct SLA delivery

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• Operational Support Services

  Optimize costs and maximize the availability of your IT infrastructure with consistent support services worldwide

  • Get peace of mind and improve your efficiency in resolving equipment-related incidents
  • Enjoy maintenance service for all your sites worldwide
  • Benefit from our technical experts' local presence

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• Service Manage

  A single service desk for managing incidents related to your supported products throughout their lifecycles

  • Rely on 24/7 support to manage and quickly resolve all your incidents
  • Communicate effectively with the support desk in your own language
  • Enjoy quality of service delivered with premium support and SLAs

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Consultancy and strategy

Deploy comprehensive solutions with end-to-end support

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• Consulting Services

  Rise above your digital transformation challenges with help from our Business and Technical Consultants

  • Identify innovative, digital opportunities for your business
  • Analyze and optimize your IT ecosystem
  • Create a seamless experience for your customers and employees

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• Customized Infrastructure Care

  Better manage your multi-sourced solution with our unique operational service support

  • Reduce costs by maximizing the use of your infrastructure investment
  • Improve service levels with visibility of business-specific metrics
  • Reduce integration time and ensure 24/7 business continuity

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