Integration and deployment

Secure the delivery, implementation and adoption of your solutions

  • Customer Experience Management
    Take advantage of a dedicated expert to manage the effectiveness of your cloud solution
    • Ensure the efficiency of your solution and its ecosystem
    • Make it easier to implement, adopt and use your solution
    • Analyze your operations in detail with personalized reporting
  • Project Management
    Delegate your IT solution's deployment to a Project Manager for better peace of mind
    • Manage risks and ensure deadlines are met with a dedicated contact person.
    • Benefit from personalized service with the right governance and local organization.
    • Obtain real-time visibility for proper planning and easier decision making.
  • Deployment Services
    Purchase, delivery and installation of your IT infrastructure components at all your international locations
    • Procure IT infrastructure components in accordance with international standards
    • Reduce costs with efficient deployment to your countries and sites
    • Rely on our tax-and-export-compliant approach
  • Service Manage - Watch
    Optimize your IT ecosystem performance with observability
    • Gain operational efficiency by reducing incident resolution time and anticipating potential problems
    • Monitor your key applications with a real-time view of performance
    • Benefit from the support of our consultants and monitoring experts
  • Digital System Integration
    Integrate your multiple sources of data in an end-to-end service management ecosystem for autonomy and visibility
    • Gather all your IT data in a unique service management ecosystem for improved visibility and control
    • Improve the overall performance of IT services thanks to flexible and automated data exchange
    • Bring sustainable service management ecosystems together to accelerate digital transformation

Operations and support

Reach operational excellence

  • User Adoption Services
    Facilitate the adoption of your unified communications and collaboration solutions
    • Ensure optimal usage of your solution
    • Give your staff the support they need to fully onboard users
    • Waste no time, and stay focused on your core business
  • Technical Management
    Ensure the technical feasibility of your solution at every stage of its life cycle
    • Confidently rely on experts to own and secure the integration of your solution
    • Realize continuous improvement by maximizing how your solution operates
    • Benefit from adaptable support tailored to your solution with local proximity
  • Multisourcing Service Integration
    Centrally manage all of your IT services expenses and performance
    • Improve suppliers’ quality of service through better management
    • Optimize operational efficiency with visibility, control and simplification
    • Enjoy the agility of being able to always use the best suppliers – centrally or locally
  • Service Optimize
    Guarantee the optimal operational performance of your solutions and continuous service improvement with accountability
    • Rely on data analytics experts for unmatched quality of service
    • Enhance your decision-making for improvement with advice from an expert
    • Maintain service performance with the correct SLA delivery
  • Operational Support Services
    Optimize costs and maximize the availability of your IT infrastructure with consistent support services worldwide
    • Get peace of mind and improve your efficiency in resolving equipment-related incidents
    • Enjoy maintenance service for all your sites worldwide
    • Benefit from our technical experts' local presence
  • Service Manage
    A single service desk for managing incidents related to your supported products throughout their lifecycles
    • Rely on 24/7 support to manage and quickly resolve all your incidents
    • Communicate effectively with the support desk in your own language
    • Enjoy quality of service delivered with premium support and SLAs
  • Asset and Data Management
    Manage the lifecycle of your assets, support contracts, software and services with complete visibility of your entire IT environment, while maintaining the integrity of your data
    • Consolidate your inventory and enjoy complete visibility of your IT assets and data worldwide
    • Rely on IT data that is is accurate, available and usable
    • Ensure that all your IT service and software contracts are active in case support is needed

Consultancy and strategy

Deploy comprehensive solutions with end-to-end support

  • Consulting Services
    Rise above your digital transformation challenges with help from our Business and Technical Consultants
    • Identify innovative, digital opportunities for your business
    • Analyze and optimize your IT ecosystem
    • Create a seamless experience for your customers and employees
  • Customized Infrastructure Care
    Better manage your multi-sourced solution with our unique operational service support
    • Reduce costs by maximizing the use of your infrastructure investment
    • Improve service levels with visibility of business-specific metrics
    • Reduce integration time and ensure 24/7 business continuity