Establish, maintain and optimize your operational IT performance
Orange Business offers you Service Optimize to ensure the delivery of your IT solution's operational performance. You also benefit from Service Level Agreements (SLAs) with the help of expert support and options.
With Service Optimize, you get help from a Customer Service Manager and a digital reporting and analytics tool. It ensures that your IT product usage and performance are in line with your expectations and the optimization of your solution. You also get recommendations to maintain continuous improvement.
Ensure performance delivery
With Service Optimize, you have expert-level advice based on data management. Our tools and global processes help you make better decisions with the use of metrics.
Customer Service Manager
Your dedicated and single point of contact for operational queries
In charge of operational governance of the performance procedural and technical aspects of your service
Speaks English in addition to other desired languages, depending on your needs and your location (choice of 11 different languages)
Based in the location of your choice (over 40 countries to choose from)
Digital reporting and analytics tool
Dashboard and reports showing consolidated trends on the performance of your IT solution
Reporting: contractual dashboard with automated and fixed KPI/SLA process reporting
Analytics: automated and fixed analytical information to help you understand your data in detail
Deliverables: choose either a set of simple customization features or full customization
Available in My Service Space
In-depth support and monitoring of your IT solution
Reviews based on SLAs and quality-of-service reports
Analysis and recommendations for continuous service improvement
Monthly or quarterly reviews conducted by your Customer Service Manager via phone or face to face
Optional or standard, depending on the service level
How can I use Service Optimize?
Optimize your communication and UC&C solution
Improve your decision-making process when managing incidents with better follow-up on the availability of your IT solution on a few sites. A Customer Service Manager, available via email for queries, delivers a yearly service review on demand.
Support and optimize your multi-domain IT solution
Make informed business decisions and judgements to scale up your IT solution. Your designated Customer Service Manager, in charge of capacity management, will provide recommendations during monthly reviews for better optimization of your IT services.
What are the benefits of Service Optimize?
Enhance your decision-making and optimize the performance of your IT solutions.
Leave the worry to us
Continuously improve your solution
Enhance the performance of your IT solution