Cognitive omnichannel customer experience
Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.
Provide your customer service staff with solutions that enable them to simplify their day-to-day activities and focus on customer service.
Give your employees the ability to analyze data, so they can anticipate and identify customers' needs and reduce call backs.
Incorporate a software-as-a-service (SaaS) model to accelerate innovation and meet the challenges of hybrid working.
Use automation to increase response rates, extend 24/7 time slots, set up continuous improvement for users and reduce the solicitation rate.
Our customers testify to the excellence of our support
Becoming customer-centric and accelerating innovation
- Smooth transition to the cloud with Genesys Cloud and AWS
- Reduced average processing time of 20%, training costs 40% and increased productivity of 40%
- 35 customer relationship centers on all continents
Maintaining the performance of its teleworking information center
- 92% call take-up rate, compared with 88% under normal circumstances
- Implementation in eight days instead of eight weeks
- Reliable information for clients, which can be modified 24/7
Some of our most trusted partners for cognitive customer experience
Dive into the world of omnichannel and cognitive customer experience with Orange and our renowned partners. Your challenges are unique to your business and your strategy, and we’ll help you choose the partners best suited to your needs.
Our extensive expertise
million calls per year managed by our retail contact center
of satisfaction with our speech analytics module in six months
e-chats processed by our B2B service in 2022
of customers would leave an organization after just one bad experience