Cognitive omnichannel customer experience

Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.

Omnichannel customer experience relies on automation to manage interactions across all channels in real time. Thanks to advanced systems, instant, personalized responses are ensured, and every touchpoint is orchestrated consistently.
A satisfied employee is a satisfied customer

Provide your customer service staff with solutions that enable them to simplify their day-to-day activities and focus on customer service.

Anticipate customer needs and eliminate repeat contacts

Give your employees the ability to analyze data, so they can anticipate and identify customers' needs and reduce call backs.

Transition to greater flexibility

Incorporate a software-as-a-service (SaaS) model to accelerate innovation and meet the challenges of hybrid working.

Respond faster and more efficiently to customer demand

Use automation to increase response rates, extend 24/7 time slots, set up continuous improvement for users and reduce the solicitation rate.

Customizable offers

Contact Center

Managed Contact Center Premium

Enhance customer experience with a secure, robust and collaborative contact center

  • Engage customers through their preferred channels with efficiency, consistency and reliability
  • Count on the security of dedicated hosting with high end-to-end SLAs
  • Focus on your core business with advanced service and support

Some of our most trusted partners for cognitive customer experience

Dive into the world of omnichannel and cognitive customer experience with Orange and our renowned partners. Your challenges are unique to your business and your strategy, and we’ll help you choose the partners best suited to your needs.

[Logo][SVG] Genesys
[Logo][SVG] NICE
salesforce logo
[Logo][SVG] Microsoft
[Logo][SVG] Verint

Our extensive expertise


million calls per year managed by our retail contact center

+8 pts

of satisfaction with our speech analytics module in six months


e-chats processed by our B2B service in 2022


of customers would leave an organization after just one bad experience

Connecting the dots between customer satisfaction and employee performance

Learn more about a next-gen collaboration customer experience with Microsoft, Genesys and Orange.