Human interaction at the right time

Put people at the heart of your CX strategy. Gauging emotions and responses help you deliver the right balance of technology and human contact.

At certain stages of the customer journey, perhaps where commitment is a source of stress, human interaction must remain an option. Only a person can provide the kind of reassurance and inclusiveness needed.
Striking the right balance between digital and human interaction

Not every process or stage in the customer journey can benefit from digitalization. There are times when customers require assistance or reassurance, and human interaction can be the answer.

Helping your employees become ambassadors for customer relations

You need to reduce the effort your employees put into serving your customers, particularly through automation. Nevertheless, your employees sometimes require human supervision, perhaps to complete a process that impacts their compensation.

Building the right technological package for your situation

When choosing the technology that’s right for you, the options can be overwhelming. That’s why we partner with the best equipment providers in the industry and can help you select those that best meet your needs. We combine their technology with our solutions to maximize the value of every element.

Customizable offers

Contact Center

Managed Voice Portal

Build a next-generation, AI-powered calling experience

  • Provide fast resolution and personalized, efficient self-service
  • Create an automated conversational experience with seamless escalation to an agent
  • Streamline your call routing strategy for an effortless, seamless customer support journey

Our human interaction technology partners

Our esteemed partners create unrivaled customer experience through timely, personalized human interaction.

[Logo][SVG] Orange
salesforce logo
[Logo][SVG] Illuin Technology

Our extensive expertise


applications for large enterprises on agents’ desktops


economic value among consumers who have an emotional bond with a brand


customer service agents at Orange retail equipped by Orange Business


years of expertise in personalized, digital and human customer relations

Empowering your teams to deliver great customer experience

Customer experience is fundamental to business success. A digital workspace can ensure that your teams are equipped to deliver the CX your customers demand.