Human interaction at the right time
Put people at the heart of your CX strategy. Gauging emotions and responses help you deliver the right balance of technology and human contact.
Not every process or stage in the customer journey can benefit from digitalization. There are times when customers require assistance or reassurance, and human interaction can be the answer.
You need to reduce the effort your employees put into serving your customers, particularly through automation. Nevertheless, your employees sometimes require human supervision, perhaps to complete a process that impacts their compensation.
When choosing the technology that’s right for you, the options can be overwhelming. That’s why we partner with the best equipment providers in the industry and can help you select those that best meet your needs. We combine their technology with our solutions to maximize the value of every element.
Our customers testify to customer experience with human interaction
Vendée Habitat boosts tenant relations with a Salesforce CRM platform
- Easy-to-use multi-channel application
- Time-savings for teams
- More proactive responses for the 33,000 tenants
BRED improves customer relations with speech analytics
- 100% of recorded calls transcribed to text, 99% of calls received categorized
- Interactions analyzed by transcribing voice into text using artificial intelligence
- Excellent efficiency and considerable time savings, benefiting the entire customer relationship
AI chatbot takes the strain off help lines
- Chatbot acting as a 24/7 virtual agent developed in just 10 days
- Chatbot handles up to 80% of frequently asked questions
- Automation mixed with human interaction receives better customer experience ratings overall
Are you interested in our expertise?
Our human interaction technology partners
Our esteemed partners create unrivaled customer experience through timely, personalized human interaction.
Our extensive expertise
applications for large enterprises on agents’ desktops
economic value among consumers who have an emotional bond with a brand
customer service agents at Orange retail equipped by Orange Business
years of expertise in personalized, digital and human customer relations
Go further and faster
Empowering your teams to deliver great customer experience
Customer experience is fundamental to business success. A digital workspace can ensure that your teams are equipped to deliver the CX your customers demand.Download