My Service Space, your customer portal for managing your solutions online
My Service Space is a self-service portal that enables you to manage your Orange solutions from virtually anywhere, at any time. Designed for multinational companies whatever your industry sector or location, it is included as part of your overall service charge.
A multi-featured service portal
Enhance productivity with online tools that put you in control of your Orange Business Services solutions, 24/7.
- Take advantage of self-service with automated transactions that deliver near-real-time results
- Stay informed about a wide range of activities such as orders, inventory, billing and incident status thanks to data visualization and dashboards
- Reduce costs and facilitate collaboration between your teams thanks to online tools available 24/7
Not all features are available for all Orange solutions and contracts. To learn more, contact your Orange representative.
Easily manage all your solutions
Large range of services and applications to manage your solutions
- Get up-to-date reports with the information you need to support decision making about your solutions performance
- Easily view your solutions inventory and get underlying details with a 360 degree view of components and related information
- Conveniently manage change requests when you need to adapt your solutions
- Enjoy direct and secure access to dedicated self-care by solution (depends on solutions purchased)
Order autonomously
Dashboard for reviewing status information and approving quotes and orders
- Post, view, download, and approve your quotes and orders online, quickly and securely
- Gain complete visibility and control over your ordering approvals and activities from request to delivery
- Customize the service to fit your organization – multiple roles, approval levels, quote request templates, reporting, email notifications
Keep control of your budget
Different billing services to view and analyze bill data
- View and download invoices and credit notes
- Analyze your billing data and run billing reports
- Benefit from e-invoicing and submit billing inquiries
Report and track incidents
Online service to quickly report issues and reduce downtime
- Create and track trouble tickets for service issues
- Manage the entire lifecycle of incidents
- Easily track resolutions with dashboard and email notifications
Get information and support online
Stay informed about your activities, access various assistance resources
- Notifications on maintenance that impacts your network
- Access to different resources through online help (videos, FAQs, etc.)
- Get in touch with your Orange representatives or our support team