Digital omnipresence and data value creation
Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.
Rapidly deploy a CRM solution that provides a seamless view of your customers' interactions and their file status.
Deliver the most personalized customer service possible on an industrial scale with our powerful, partner-enabled solutions, which facilitate the creation of easily-activated customer repositories.
Make the best technological choices with our expert guidance, and be confident that you’re building the solution that best meets your individual needs.
Create an ergonomic website to attract prospects and quickly take full advantage of the market's dynamism.
Our customers talk about their digital omnipresence projects
ZIM digitalized customer experience while maintaining its personal touch
- Enhanced customer experience through digitalization and improved services
- Orange Managed Contact Center seamlessly integrated with ZIM’s customized CRM system
- In-depth data analytics and reporting provide valuable insights
A construction company goes paperless with rich messaging
- Installed in just a few days to handle 50,000 text messages per month
- 100% cloud-based solution that can be managed remotely via a web interface
- Hosted by Orange Business with guaranteed secure access and compliance with the GDPR
Major French university launches a massive text-to-give campaign
- Contact Everyone solution deployed remotely in one week
- Dedicated Orange Business support throughout the project
- Answers to donors’ text messages processed automatically to meet responsiveness expectations
Are you interested in our expertise?
Some of our outstanding partners
Explore how our partners contribute to digital omnipresence and data-driven value creation.
Our extensive expertise
decrease in contact handle time thanks to our Speech Analytics module
of calls outsourced while retaining control of software and data
technology providers in the customer experience field
data, customer relations, digital and AI experts within Orange Business