2. Customer experience

Unified Engagement Suite – Genesys: connecting with customers couldn’t be easier

More than ever, your success is defined by the quality of your customer relationships. Still, many organizations struggle with legacy contact center investments that were never intended to support seamless engagement across digital channels. Incorporate an open, stable and proven customer experience platform to deliver personalized, hassle-free interactions. With a focus on innovation and your worldwide success, you can future proof your business as it evolves.

Customer choice and solution simplicity

Built to be omnichannel, Unified Engagement Suite, powered by Genesys Cloud, enables you to manage and orchestrate the entire customer journey as one conversation and make it as smooth and helpful as possible. The variety of communication channels gives your customers the liberty to contact you in any way they want.

Take advantage of the cloud

When it comes to innovation, cloud comes first. Cloud contact centers scale to meet your needs. Agents can access a 360° view of customer data so that they can personalize relationships and make the best-informed decisions. With our continuous deployment approach, new features are always available, so you will stay at the forefront of the product.

 

Make the difference with Orange

Consultant
Orange is your single point of contact for consulting, designing and running your solution.

Global
We tie your IT environment to your business strategy, customize applications and deploy your solution across regions.

Network
Thanks to our global network, you can easily contact your agents, and our 24/7 help desk will quickly resolve any issues.

 

Future proof your customer experience with Orange Business Services and Genesys

 

Discover how Unified Engagement Suite is helping other businesses

Privately owned cruise company trusts Orange to smooth out seasonal demand curves to make it easier for customers to book with them
Privately-owned cruise company wanted to smooth out seasonal demand curves to make it easier for customers to book with them

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Tobacco manufacturer used Orange to digitally transform their customer service and successfully launch a strategic line of smoke-free products
Tobacco manufacturer digitally transformed its customer service and successfully launched a strategic line of smoke-free products

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Luxury fashion house sought to in-source operations and switch EMEA to a cloud contact center model with future scalability
Luxury fashion house sought to in-source operations and switch EMEA to a cloud contact center model with future scalability

Read the story

 

Our technology partners

Genesys, the world’s number one customer experience platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, Genesys has put the customer at the center of its strategy, believing that great customer engagement drives great business outcomes.

Genesys

 

 

 

 

 

PRODUCT NAME

Customer experience: The new battleground for business

Reshaping customer engagement with Orange and NICE


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