Our Operational Support Services maintenance service supports your information and communications technology equipment anywhere and everywhere. The service consists of several components, each covering one or more features.
Maintain your own equipment through a single desk with global coverage
Operational Support Services provide best-in-class worldwide support based on Orange capabilities and a direct link with vendors. We leverage our certified partnerships with industry-leading technology players.
Service desk
24x7 single point of contact available:
- By phone
- Online through My Service Space
Incident management
- Reactive service (proactive service option also available)
- Remote resolution used where available
- Hardware and IOS support for a wide range of networking products
- Online access to our trouble ticketing system to report or track an incident
A range of customized services
- Maintenance services
- Software maintenance
- Spares and RMA management
- Onsite support
- Service asset management
- Service levels
- Transition management
- Investigation and diagnostics
Your main benefits
Reliability
- Premium support from technical experts in the field
- Ecosystem of leading technology partners
Efficiency
- Local knowledge and expertise with global coverage
- Fastest way to resolve incidents
Simplicity
- One single provider for all aspects of your operational support
- Local phone number and one PIN for your entire solution
- Online portal
What makes the difference with Orange?
In order to meet your business needs and overcome IT challenges, Orange Business Services operates as:
Integrator
Multi-system interoperability and management
Multi-system interoperability and management
Operator
Secure next-generation networks and workspace solutions
Secure next-generation networks and workspace solutions
Global leader
Award-winning infrastructure, services and customer experience
Award-winning infrastructure, services and customer experience
Related products
Deployment Services
Purchase, ship and have your own equipment and licenses installed across multiple geographic locations.
Service Manage
A single service desk to manage incidents related to your supported products throughout their lifecycles.