Maintain your own equipment through a single desk with global coverage
Operational Support Services provide best-in-class worldwide support based on Orange capabilities and a direct link with vendors. We leverage our certified partnerships with industry-leading technology players.
Service desk
24x7 single point of contact available:
- By phone
- Online through My Service Space
Incident management
- Reactive service (proactive service option also available)
- Remote resolution used where available
- Hardware and IOS support for a wide range of networking products
- Online access to our trouble ticketing system to report or track an incident
A range of customized services
- Maintenance services
- Software maintenance
- Spares and RMA management
- Onsite support
- Service asset management
- Service levels
- Transition management
- Investigation and diagnostics
Your main benefits
Reliability
- Premium support from technical experts in the field
- Ecosystem of leading technology partners
Efficiency
- Local knowledge and expertise with global coverage
- Fastest way to resolve incidents
Simplicity
- One single provider for all aspects of your operational support
- Local phone number and one PIN for your entire solution
- Online portal
What makes the difference with Orange?
In order to meet your business needs and overcome IT challenges, Orange Business Services operates as:
Multi-system interoperability and management
Secure next-generation networks and workspace solutions
Award-winning infrastructure, services and customer experience
Related products

Deployment Services
Purchase, ship and have your own equipment and licenses installed across multiple geographic locations.
Service Manage
A single service desk to manage incidents related to your supported products throughout their lifecycles.