Operational Support Services: a single point of contact for global support

Our Operational Support Services maintenance service supports your information and communications technology equipment anywhere and everywhere. The service consists of several components, each covering one or more features.

Maintain your own equipment through a single desk with global coverage

Operational Support Services provide best-in-class worldwide support based on Orange capabilities and a direct link with vendors. We leverage our certified partnerships with industry-leading technology players.


Service desk

24x7 single point of contact available:

  • By phone
  • Online through My Service Space

Incident management

  • Reactive service (proactive service option also available)
  • Remote resolution used where available
  • Hardware and IOS support for a wide range of networking products
  • Online access to our trouble ticketing system to report or track an incident

A range of customized services

  • Maintenance services
  • Software maintenance
  • Spares and RMA management
  • Onsite support
  • Service asset management
  • Service levels
  • Transition management
  • Investigation and diagnostics


Your main benefits


  • Premium support from technical experts in the field
  • Ecosystem of leading technology partners


  • Local knowledge and expertise with global coverage
  • Fastest way to resolve incidents


  • One single provider for all aspects of your operational support
  • Local phone number and one PIN for your entire solution
  • Online portal

What makes the difference with Orange?

In order to meet your business needs and overcome IT challenges, Orange Business Services operates as:

Multi-system interoperability and management
Secure next-generation networks and workspace solutions
Global leader
Award-winning infrastructure, services and customer experience

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