Your single interface for governing multi-supplier services
With Multisourcing Service Integration (MSI), seamlessly manage all your IT services end to end through a single customer-facing interface.
Multisourcing Service Integration (MSI) provides you with the visibility and control you need for unified management of the end-to-end performance of your IT landscape. It simplifies your operations and ensures compliance with your contracted SLAs. Performance tracking reports include performance KPIs and analytics, process automation and intelligence (AI) with forecasts for future needs.
Integrate and manage your suppliers' IT services
Multisourcing Service Integration enables you to unify and coordinate all of your IT providers' services using a single management platform to smooth operations and improve your business.
Use detailed analyses to develop a tailored MSI strategy
- Maturity assessment for a multi-vendor approach
- Audits, regulatory and compliance governance, recommendations and roadmap
- Business risk analysis
- Workshops on innovation and initiatives
Utilize one interface for multisourced IT service management
- Tools from your suppliers
- Processes related to your business
- IT processes and tools
- Reporting and analysis tools
- Operational management tools
Supplier Ecosystem Management
Manage your supplier relationships and guarantee contract compliance
- Supplier contract management and risk analysis
- Unified service catalog for standardizing services across all your suppliers
- Governance for contract execution and implementation of a continuous improvement process
Count on implementation and ongoing support, and continuously improve IT
- Transition and transformation support for project delivery
- One-stop shop: available 24/7 with a single interface to track all your services
- Performance monitoring and analyses: KPI measurements, descriptive and predictive analyses, Robotic Process Automation
Single service desk, single standardized interface, unified service catalog, unified reports and processes
24x7 proactive monitoring, multi-language support, technical service desk, level 2/3 support, 3rd-party coordination, service level agreements, automation of incident reporting
In-depth performance and capacity trends reports, continuous improvement, flexible governance, decreased overhead costs due to economies of scale, cost management and automation
What our clients say about us
Paul L’Estrange, Chief Technical Officer, Mars Incorporated
This partnership will provide Mars Associates with an Intelligent Automated Network that supports our digital transformation. The Orange network will provide four times our current network capacity at a lower cost, supporting new capabilities.
Why choose Orange Business?
Our experts play a dual role as integrator and operator, which provides a guarantee of quality
Our experts manage 3rd-party providers through strong partnerships with more than 1,000 IT players and service providers
Orange Business is a leader in service operations: 5 Major Service Centers with over 5,000 service desk agents managing 3,000 incidents daily
More than 1,000 technical consultants globally and 90 ServiceNow experts ensure your business deliverables
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