Multisourcing Service Integration

Centrally manage all of your IT services expenses and performance



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Your single interface for governing multi-supplier services

With Multisourcing Service Integration (MSI), seamlessly manage all your IT services end to end through a single customer-facing interface.

Multisourcing Service Integration (MSI) provides you with the visibility and control you need for unified management of the end-to-end performance of your IT landscape. It simplifies your operations and ensures compliance with your contracted SLAs. Performance tracking reports include performance KPIs and analytics, process automation and intelligence (AI) with forecasts for future needs.

Offer Detail

Integrate and manage your suppliers' IT services

Multisourcing Service Integration enables you to unify and coordinate all of your IT providers' services using a single management platform to smooth operations and improve your business.


Use detailed analyses to develop a tailored MSI strategy

  • Maturity assessment for a multi-vendor approach
  • Audits, regulatory and compliance governance, recommendations and roadmap
  • Business risk analysis
  • Workshops on innovation and initiatives

Digital Integration

Utilize one interface for multisourced IT service management

  • Tools from your suppliers
  • Processes related to your business
  • IT processes and tools
  • Reporting and analysis tools
  • Operational management tools

Supplier Ecosystem Management

Manage your supplier relationships and guarantee contract compliance

  • Supplier contract management and risk analysis
  • Unified service catalog for standardizing services across all your suppliers
  • Governance for contract execution and implementation of a continuous improvement process

Operational Management

Count on implementation and ongoing support, and continuously improve IT

  • Transition and transformation support for project delivery
  • One-stop shop: available 24/7 with a single interface to track all your services
  • Performance monitoring and analyses: KPI measurements, descriptive and predictive analyses, Robotic Process Automation



How/when can I use Multisourcing Service Integration?

Improve the management of your multiple service providers

Improve the management of your multiple service providers

With sites worldwide, you have to rely on regional suppliers for IT and digital services. The more expansive you are, the more time-consuming and complex the IT management becomes. With Multisourcing Service Integration:

  • Centralize and control the management of multiple service providers
  • Maximize your IT performance and support your business
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Control your technology transformation project

Control your technology transformation project

Managing IT services has become more complex as businesses implement new cloud-based solutions through digital transformation. With Multisourcing Service Integration:

  • Seamlessly manage all of your IT providers before, during and after your digital transformation
  • Mitigate risks related to your transformation project
  • Ensure the delivery of your existing services without disruption to your business
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Make the most of your IT investments

Make the most of your IT investments

If technology offers more-advanced and less-expensive solutions to turn your IT ecosystem more modernized and profitable, it leads to dealing with more suppliers and the associated coordination issues, which eventually raises costs. With MSI:

  • Integrate and consolidate all your services and suppliers into a single-provider-solution model
  • Ensure the same overall performance
  • Optimize your long-term IT costs
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What are the benefits of Multisourcing Service Integration?

MSI adds flexibility as your network evolves. Upstream analysis facilitates supplier selection; contract risks are reduced; and tailor-made services ensure that your business improves.

Simplify provider management

You benefit from seamless control and management of your suppliers through a single point of contact and an overview of your IT services using a single interface and easy ordering with a harmonized service catalog.

Focus on your core business

You get premium support to coordinate all your suppliers with a high-level, multilingual, technical help desk for proactive, 24/7 monitoring and automated incident reporting.

Improve operational efficiency

You can improve and accelerate your processes thanks to operational-level agreements with all parties and standardized reporting on supplier performance and service capacity.


What our clients say about us

illustration testimonial

Paul L’Estrange, Chief Technical Officer, Mars Incorporated

This partnership will provide Mars Associates with an Intelligent Automated Network that supports our digital transformation. The Orange network will provide four times our current network capacity at a lower cost, supporting new capabilities.
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Punit Jain, CTO AMEA, Global Digital Workplace Lead, Mondelēz International

It was so great to see all the three teams coming together with a very positive mindset, and I can now say certainly that this is a great feat achieved in terms of modernizing and moving the technology to a significant transformed platform.
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Why choose Orange Business?

Our experts play a dual role as integrator and operator, which provides a guarantee of quality.

Proven experience

Our experts manage 3rd-party providers through strong partnerships with more than 1,000 IT players and service providers

Operational excellence

Orange Business Services is a leader in service operations: 5 Major Service Centers with over 5,000 service desk agents managing 3,000 incidents daily

Unique governance

More than 1,000 technical consultants globally and 90 ServiceNow experts ensure your business deliverables
To go further

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Integration and deployment

Project Management

Delegate your IT solution's deployment to a Project Manager for better peace of mind

  • Manage risks and ensure deadlines are met with a dedicated contact person.
  • Benefit from personalized service with the right governance and local organization.
  • Obtain real-time visibility for proper planning and easier decision making.