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Your single interface for governing multi-supplier services
With Multisourcing Service Integration (MSI), seamlessly manage all your IT services end to end through a single customer-facing interface.
Multisourcing Service Integration (MSI) provides you with the visibility and control you need for unified management of the end-to-end performance of your IT landscape. It simplifies your operations and ensures compliance with your contracted SLAs. Performance tracking reports include performance KPIs and analytics, process automation and intelligence (AI) with forecasts for future needs.
Offer Detail
Integrate and manage your suppliers' IT services
Examples
How/when can I use Multisourcing Service Integration?
Improve the management of your multiple service providers
With sites worldwide, you have to rely on regional suppliers for IT and digital services. The more expansive you are, the more time-consuming and complex the IT management becomes. With Multisourcing Service Integration:
- Centralize and control the management of multiple service providers
- Maximize your IT performance and support your business
Control your technology transformation project
Managing IT services has become more complex as businesses implement new cloud-based solutions through digital transformation. With Multisourcing Service Integration:
- Seamlessly manage all of your IT providers before, during and after your digital transformation
- Mitigate risks related to your transformation project
- Ensure the delivery of your existing services without disruption to your business
Make the most of your IT investments
If technology offers more-advanced and less-expensive solutions to turn your IT ecosystem more modernized and profitable, it leads to dealing with more suppliers and the associated coordination issues, which eventually raises costs. With MSI:
- Integrate and consolidate all your services and suppliers into a single-provider-solution model
- Ensure the same overall performance
- Optimize your long-term IT costs
What are the benefits of Multisourcing Service Integration?
MSI adds flexibility as your network evolves. Upstream analysis facilitates supplier selection; contract risks are reduced; and tailor-made services ensure that your business improves.
Simplify provider management
You benefit from seamless control and management of your suppliers through a single point of contact and an overview of your IT services using a single interface and easy ordering with a harmonized service catalog.
Focus on your core business
You get premium support to coordinate all your suppliers with a high-level, multilingual, technical help desk for proactive, 24/7 monitoring and automated incident reporting.
Improve operational efficiency
You can improve and accelerate your processes thanks to operational-level agreements with all parties and standardized reporting on supplier performance and service capacity.
Testimonials
Why choose Orange Business?
Our experts play a dual role as integrator and operator, which provides a guarantee of quality.
Proven experience
Our experts manage 3rd-party providers through strong partnerships with more than 1,000 IT players and service providers
Operational excellence
Orange Business Services is a leader in service operations: 5 Major Service Centers with over 5,000 service desk agents managing 3,000 incidents daily
Unique governance
More than 1,000 technical consultants globally and 90 ServiceNow experts ensure your business deliverables
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