Presentation
Your single interface for governing multi-supplier services
With Multisourcing Service Integration (MSI), seamlessly manage all your IT services end to end through a single customer-facing interface.
Multisourcing Service Integration (MSI) provides you with the visibility and control you need for unified management of the end-to-end performance of your IT landscape. It simplifies your operations and ensures compliance with your contracted SLAs. Performance tracking reports include performance KPIs and analytics, process automation and intelligence (AI) with forecasts for future needs.
Offer Detail
Integrate and manage your suppliers' IT services
Your benefits
Simplicity
Single service desk, single standardized interface, unified service catalog, unified reports and processes
Premium support
24x7 proactive monitoring, multi-language support, technical service desk, level 2/3 support, 3rd-party coordination, service level agreements, automation of incident reporting
Operational efficiency
In-depth performance and capacity trends reports, continuous improvement, flexible governance, decreased overhead costs due to economies of scale, cost management and automation
Testimonials
What our clients say about us
Paul L’Estrange, Chief Technical Officer, Mars Incorporated
This partnership will provide Mars Associates with an Intelligent Automated Network that supports our digital transformation. The Orange network will provide four times our current network capacity at a lower cost, supporting new capabilities.
Why choose Orange Business?
Our experts play a dual role as integrator and operator, which provides a guarantee of quality
Proven experience
Our experts manage 3rd-party providers through strong partnerships with more than 1,000 IT players and service providers
Operational excellence
Orange Business is a leader in service operations: 5 Major Service Centers with over 5,000 service desk agents managing 3,000 incidents daily
Unique governance
More than 1,000 technical consultants globally and 90 ServiceNow experts ensure your business deliverables
To go further
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