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Delivering outstanding mobility service management from build to run
Our flexible service management solution offers a unique level of central visibility, governance and efficiency. Thanks to our extensive experience in mobility, we have defined specific roles to best support you throughout every phase of your mobility project.
International Implementation Manager
Coordinates the implementation of your local mobile fleets, managing the organizational complexity on your behalf and giving you direct and central visibility
International Project Manager
Manages and coordinates the deployment and technical integration of Orange value-added mobility services (i.e., Contract Management, Unified Endpoint Management, Cost Management and Incident and Request Management) within your IT infrastructure and processes
Global Service Desk
Dedicated mobility service desk supporting your fleet managers and service desk in English and French; available 24/7 as an option
International Customer Service Manager
Single point of contact throughout the contract, organizing regular meetings to ensure your solutions are meeting your expectations
Comprehensive mobility service management packages
Our International Mobility Management packages cover all the traditional phases of a successful mobility project as defined by Orange Business (Service Transition, Service Manage and Service Optimize). With these packages, you benefit from industrialized services that are quickly deliverable and can be adjusted to fit your specific organization and business requirements.
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- International implementation manager for local mobile connectivity
- International customer service manager for remote quarterly reviews
- Global Service Desk from Monday to Friday, from 8am to 8pm CET
Standard enriched with:
- Monthly remote reviews with the International Customer Service Manager. Face-to-face twice a year
- Global Service Desk also available on Saturday, from 8am to 8pm CET
- Central Service Legal Agreements (SLAs) and Quality Portal (local KPIs)
Advanced enriched with:
- Dedicated International Customer Service Manager
- Customized processes
- Global Service Desk 24/7
Efficiently orchestrate your global mobility strategy
With International Mobility Management, we simplify addressing the strategic challenges of managing mobility centrally by offering truly global support for your mobility solutions, whatever your local mobile operators. Thanks to our agnostic approach, we integrate Orange, FreeMove, Bridge Alliance and any other operator, leveraging the Orange Business expertise in mobility to deliver managed services that make sense for you.
International Mobility Management delivers concrete business benefits, such as enhanced central visibility into your local business, with regular status reports and continuous monitoring, as well as time savings and productivity with effective coordination between our experts and your internal teams. In addition, our teams are continuously trained with the different levels of ITIL® and follow best-practice guidelines with three certifications – ISO 9000, ISO 20000 and ISO 27001 – to deliver structured and reliable support.
Amcor enhances cost management and business agility
Amcor is the world’s leading packaging company and specializes in high-quality, innovative and sustainable packaging that enhances the products people use in everyday life. The strategic decision to transfer from Blackberry to Apple IOS created an opportunity to fully leverage its global buying power and address key challenges.
We know Orange Business is a reliable partner with a proven delivery track record. In addition to having an unmatched global presence in both mobile and fixed connectivity, Orange tells a real end-to-end story around IT and digital transformation.
Joel Ranchin, VP Corporate IT & Global Business Services, Amcor
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