Get support for all your products with a single point of contact
Orange Business presents Service Manage, a single designated service desk available 24x7 for any incidents along with a dedicated web portal for all your IT services needs.
With Service Manage, you can simplify IT services management with your designated service desk to handle any needs, incidents or any other IT services problems you might have. Multiple levels of service and options are available, providing the flexibility needed to address your specific requirements.
Service Manage lets you focus on your core business while remaining confident in the overall performance of your services and business continuity.
Discover Service Manage in detail
24x7 welcome desk
Service operations experts are always available to help with the following:
Call management available 24x7
Incidents and log management to ensure quality and responsiveness
Technical specialists' handover to guarantee business continuity
English-speaking agents who are always available
Web portal: "MySM"
With your personal web portal, you can manage all of the elements below:
Incident management to resolve problems as quickly as possible
Configuration of notification rules
Real-time device status of eligible products
Information on planned maintenance
Web chat for online support
Service Manage - Watch
An integrated and cross-functional supervision service, which enables you to manage your entire IT ecosystem, with the following features:
Noise and incidents reduction enabled by problems' root causes' identification
Alert prediction for any situation of degradation or even saturation
Event correlation rules' improvement
Entire scope of IT services
Your options address all your specific needs.
Premium support with technical specialists to manage calls, troubleshoot and coordinate with technical support teams
Customer Problem Management, a proactive and reactive service that utilizes automated reporting and analytics and real-time problem tickets status
11 additional languages for call support, so understanding your incident is never a problem
CMDB and incident APIs for dynamic information exchange
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Discover Service Manage - Watch
Manage the performance of all your IT services with artificial intelligence
How can I use Service Manage?
Manage your multi-domain IT solution incidents more efficiently
Enjoy a single, designated service desk that manages all your requests
- Experts who speak your language for better communications
- Technical experts and proactive monitoring for faster resolution on specific products and guaranteed quality of your IT solution
Manage your multi-provider IT solution incidents more efficiently
Quickly resolve incidents impacting multiple IT services with better coordination among providers
- Rapid line-failure detection
- Faster reporting to service providers regarding the quality of their services
Enhance performance with better visibility of your entire IT ecosystem
Improve diagnosis and resolution time of incidents
- Easier identification of potential root causes
- Better availability of your IT services with incident prediction capabilities
What are the benefits of Service Manage?
Reduce the time required to resolve incidents
Count on flexible communications and interactions
Manage incidents more efficiently
Why choose Orange Business?
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