Presentation

Get support for all your products with a single point of contact
Orange Business presents Service Manage, a single designated service desk available 24x7 for any incidents along with a dedicated web portal for all your IT services needs.
With Service Manage, you can simplify IT services management with your designated service desk to handle any needs, incidents or any other IT services problems you might have. Multiple levels of service and options are available, providing the flexibility needed to address your specific requirements.
Service Manage lets you focus on your core business while remaining confident in the overall performance of your services and business continuity.
Service Manage lets you focus on your core business while remaining confident in the overall performance of your services and business continuity.
Offer Detail
Discover Service Manage in detail
To view this video content, you must accept YouTube cookies.
These cookies make it possible to share or react directly on the social networks to which you are connected or to integrate content initially posted on these social networks. They also allow social networks to use your visits to our sites and applications for personalization and targeting advertising.
Discover Service Manage - Watch
Manage the performance of all your IT services with artificial intelligence
Examples
How can I use Service Manage?

Manage your multi-domain IT solution incidents more efficiently
Enjoy a single, designated service desk that manages all your requests
- Experts who speak your language for better communications
- Technical experts and proactive monitoring for faster resolution on specific products and guaranteed quality of your IT solution

Manage your multi-provider IT solution incidents more efficiently
Quickly resolve incidents impacting multiple IT services with better coordination among providers
- Rapid line-failure detection
- Faster reporting to service providers regarding the quality of their services

Enhance performance with better visibility of your entire IT ecosystem
Improve diagnosis and resolution time of incidents
- Easier identification of potential root causes
- Better availability of your IT services with incident prediction capabilities
What are the benefits of Service Manage?
Reduce the time required to resolve incidents
You have one support desk for all your products, business continuity with 24x7 support, and faster resolution of all your incidents. You also have complete visibility on your web portal with detailed information and access to management processes.
Count on flexible communications and interactions
You choose the language for phone calls and use your own ITSM tool through API for the CMDB and incidents. You also benefit from global coverage, a simple interface with all your tools and flexibility with multiple service levels.
Manage incidents more efficiently
You benefit from technical expertise for complex solutions and faster troubleshooting, proactive monitoring of automated incident creation and quality of service guaranteed by SLAs.
Why choose Orange Business?
To go further
You may also be interested in these products
