Service Manage
Support through a single service desk
Service Manage employs global processes and tools to help you maintain the overall performance of your services.
24x7 welcome desk
Service operation agents to:
- Manage calls
- Manage incidents, including logging
- Handover to technical specialists
- Speak English
Web portal: "MySM"
Allowing you to:
- Manage incidents
- Configure notification rules
- See real-time device status on eligible products
- Get information on planned maintenance
- Access to web chat for support on the portal itself
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Cross-functional AIOps supervision service to:
- Reduce noise and incidents by identifying problems’ root causes
- Predict alerts for any situation of degradation or even saturation
- Improve event correlation rules
- Encompass your entire scope of IT services
Additional support
Answering your specific needs:
- Premium support: technical specialists to manage calls, troubleshooting, coordination with technical support teams
- Problem management
- 11 additional languages for call support
- CMDB and incident APIs
Your main benefits
Serenity
- One desk for your multiple products
- Business continuity with 24x7 support and faster resolution of incidents
- Visibility on web portal with all the information and process
Personalized support
- Language choice for phone calls
- Ability to use your own ITSM tool through API for the CMDB and incidents
High-quality support
- Technical expertise for complex solutions
- Proactive monitoring for automated incident creation
- Quality of service guaranteed by SLAs
What makes the difference with Orange?
Five Major Service Centers providing support 24x7
ITIL-compliant portal, dedicated to you
Global adoption of ITIL, Avaya, Cisco and ISO certifications

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Manage the performance of all your IT services with artificial intelligence
Download the brochure
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