PERSONAL DATA

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PERSONAL DATA on orange-business.com/en

When he uses a service of www.orange-business.com/en homepage (hereafter the “Homepage”), the user benefits, in compliance with the European Regulation on Data Protection of May, 25th 2018, from a right to access, contest, delete, rectify and a right of portability to his personal data (hereafter “its Data”) which he is likely to communicate within the framework of the use of one of these services, plus a right to limit the processing.

The data which he communicates, in need be, during the use of one of these services proposed by the Homepage are processed either by OBS, if this service is proposed and exploited by OBS, or by a third party society partner, if this service is proposed and exploited by the third party society partner.

If the User’s Data is processed by Orange Business Service, (OBS) the rights mentioned in the previous paragraph are reminded in each General Conditions of use  (called hereafter GCU) of the service concerned and at any moment, the user can access, modify or suppress its Data according to the conditions mentioned in the GCU. If the Data is communicated to a third party society partner, the user is invited to read carefully the Personal Data policy of this third party society.

In order to improve his experience on Orange-business.com/en portal, OBS can collect information related to the operating of Orange-business.com/en Website pages. For example, this information allows OBS to detect the technical origin of the error pages brought up to the users to provide the necessary adjustments.

Additionally, when the user visualizes or clicks on the add banner during the portal visit, internet cookies can be placed in order for him to benefit from targeted add contents. He will find, by clicking on the link hereinafter, all the information detailed about these internet cookies and especially the means allowing him to configure its browser to neutralize or refuse these internet cookies.

For further information about our commitments in terms of personal data, OBS invites you to read the OBS charter related to personal data and privacy protection.

Orange Business Services Charter related to personal data and privacy protection – April 2018

OBS commits, within the framework of its activities and in compliance to the legislation applicable in France and in Europe, to insure the protection, the confidentiality and the safety of the users’ personal data, a well as to respect their privacy.

The commitments described in the present Charter, answer to the values, the action principles and to the principles of individual behaviors described in the Deontological Charter of the Group and complete the OBS commitments for the personal data protection and the respect of privacy.

To ensure their proper application, OBS designated a Personal Data delegate (PDD) who is a spokesperson specialized in the protection of Personal Data, as much in OBS, as in its relations with the French National Technologies and Civil Liberties Commission (CNIL).

1. OBS collects in a loyal and transparent manner its Clients’ and its prospects’ personal data
1.1 OBS abstains from collecting personal data communicated by the companies, users of these services without informing the concerned people.
1.2 OBS collects data to provide the services requested by its clients, to answer to the needs of management of its customer base and its prospects, and informs them of the use that is done.
1.3 OBS ensures the pertinence of the personal data collected to know its Clients better and insure a quality service
1.4 OBS informs the users of the internet cookies and other tracers on the websites it edits.

2. OBS exploits personal data within the framework of its trading activities
2.1 OBS insures the confidentiality of the personal data and insures that the principles of data protection are respected at the conception of the services, websites, and applications.
2.2 OBS uses the client’s personal data in order to authenticate in order to secure the access to the client’s space.
2.3 OBS communicates the personal data only to its authorized service providers and insures itself that they respect the strict conditions of confidentiality, use and protection of data.
2.4 OBS abstains from communicating to its trading partners, personal data without having informed its clients and without having offered them the possibility to exercise their right to object.

3. OBS takes the necessary measures to insure personal data safety
3.1 OBS implements safety measures adapted to the degree of sensibility of the personal data to protect it against any malicious intrusion, any lost, alteration or divulgation to a non-authorized third party.
3.2 OBS delivers access authorization to the information system solely to the people who need it to exercise their functions
3.3 OBS raises awareness among its collaborators to personal data protection provided within the framework of their function and insures itself that they respect the rules applicable and the company deontology.
3.4 OBS conducts regular audits to check the good operational diligence of these rules
3.5 OBS requires from its service providers that they comply to the principles of technical and organizational safety necessary to protect personal data against any personal Data Violation in compliance to the applicable personal data protection Laws.

4. OBS respects the personal data’s retention period
4.1 OBS limits personal data preservation to the period defined by law or the one declared to the DPO
4.2 OBS commits itself to erase the personal data at the end of this period.

5. OBS informs its clients and prospects of their rights in terms of personal data
5.1 OBS informs them about the possibility to exercise their right of access, erasure, communication, and rectification of the information which concerns them, also their right to object for legitimate reasons and their right of portability of their data and their right to restriction of processing.
5.2 You can exercise those rights by contacting us by letter to the following address: Orange Business Services, Gestion des données personnelles, CS 30380, 59203 Tourcoing cedex, France.

6. OBS informs and gives advice to its clients in order for them to protect their privacy
OBS takes measure to limit intrusive actions of third parties (spam…) and informs you about any electronic attacks (phishing, virus, information rapt,…).