Service Publication
The Orange Service Publication documents are listed below.
Documents expressly identified for a specific region or country (e.g., Americas, Europe/Middle East/Africa, or Asia Pacific) apply to your direct services agreement with Orange depending on the region or country in which your contracting entity is located (e.g., for contracting entities in the Americas, the documents identified for Asia Pacific and Europe/Middle East/Africa do not apply). All other documents apply to all customers.
Policies
Data Protection Clauses
(116.13 KB)
Data Protection Clauses (CCPA)
(99.07 KB)
Economic Sanction & Trade Control Clauses
(148.94 KB)
Operational Conditions
Operational Conditions
(135.95 KB)
Service Descriptions and Service Level Agreements
Cloud Services*
Managed Applications
Unified Engagement Suite - Genesys
Service Description
(177.65 KB)
Service Level Agreement
(154.06 KB)
Unified Engagement Suite - NICE CXone
Service Description
(179.8 KB)
Service Level Agreement
(201.45 KB)
*The Specific Conditions for Cloud Services apply
Cloud and Professional Services*
*The Specific Conditions for Cloud Services and the Specific Conditions for Professional Services apply.
Cloud and Security Services*
Flexible Identity Authentication
Service Description
(175.84 KB)
Service Level Agreement
(202.14 KB)
*The Specific Conditions for Cloud Services and the Specific Conditions for Security Services apply.
Customer Care Services
Customized Infrastructure Care*
Service Description
(175.04 KB)
My Service Space*
Terms of Use
(121.36 KB)
Service Management
Service Description
(189.63 KB)
*The Customer Care Services (Service Management) Specific Conditions apply.
Enterprise Mobility Services
Business Everywhere Smart
Service Description
(154.07 KB)
Device Management Premium
Service Description
(64.02 KB)
Smartphone Management
Service Description
(55.52 KB)
Hosting Services*
Net Hosting Service
Service Description
(77.32 KB)
*The Specific Conditions for Hosting Services apply.
Hosting, Messaging, Security and Cloud Services*
Business Together Sharespace
Service Description
(204.24 KB)
*The Specific Conditions for Hosting Services, the Specific Conditions for Messaging Services, the Specific Conditions for Security Services and the Specific Conditions for Cloud Services apply.
Integration Services*
Asset Management
Service Description
(123.21 KB)
Business Together Microsoft Teams Room Management
Service Description
(179.94 KB)
IoT Connect Anywhere
Service Description
(152.79 KB)
Open Videopresence Equipment
Service Description
(150.93 KB)
*The Specific Conditions for Integration Services apply.
Integration, Cloud and Voice Services*
Business Together with Zoom
Service Description
(133.47 KB)
Open Videopresence Flexible Premium
Service Description
(191.97 KB)
Service Level Agreement
(55.54 KB)
*The Specific Conditions for Integration Services, the Specific Conditions for Cloud Services and the Specific Conditions for Voice Services apply.
Integration and Hosting Services*
Business Together Microsoft Teams
Service Description
(254.91 KB)
Service Level Agreement
(225.21 KB)
*The Specific Conditions for Integration and hosting Services apply.
IoT Services*
Managed Global Connectivity: IOT Connect Advanced
Service Description
(216.02 KB)
Service Description
(190.7 KB)
IOT eCall
Service Description
(122.68 KB)
Managed Global Connectivity: IOT Connect Express SMA Internet Option
Service Description • Internet
(148.46 KB)
Service Description • Intranet
(150.72 KB)
*The Specific Conditions for IoT Services apply.
Network Services*
Internet Platinum (f/k/a Internet Direct)
Service Description
(189.56 KB)
Service Level Agreement
(225.23 KB)
Managed Ethernet Link
Service Description
(124.23 KB)
Open Videopresence Community
Service Description
(89.35 KB)
Vendor Managed Service Internet (Legacy service and end of sale.)
Service Description
(178.69 KB)
Service Level Agreement
(291.4 KB)
*The Specific Conditions for IoT Services apply.
Network Services/Business VPN Optional Features*
Access Method 3G
Service Description
(14.98 KB)
Access Method Cable
Service Description
(14.67 KB)
Access Method DSL
Service Description
(19.36 KB)
Access Method Ethernet
Service Description
(15.17 KB)
Access Method Leased Line
Service Description
(17.68 KB)
Access Method Satellite
Service Description
(102.94 KB)
Access Method WiMax
Service Description
(15 KB)
Application Visibility
Service Description
(149.32 KB)
Business VPN Lite
Service Description
(50.04 KB)
Continuity Solution Air Backup
Service Description
(31.4 KB)
Continuity Solution Air Quick Start
Service Description
(25.3 KB)
Continuity Solution Always On
Service Description
(24.96 KB)
Continuity Solution Dual
Service Description
(130.56 KB)
Continuity Solution NAS Backup-Single CPE
Service Description
(26.55 KB)
Customer Based Internet Gateway (CBIG)
Service Description
(23.44 KB)
Internet
Service Description
(165.3 KB)
IPSec
Service Description
(18.72 KB)
IPv6
Service Description
(18.38 KB)
Local Internet Browsing
Service Description
(19.88 KB)
Modular VPN-Multiple VPN
Service Description
(23.82 KB)
Multicast
Service Description
(19.61 KB)
Network Based Internet Gateway (NBIG)
Service Description
(26.31 KB)
Network Protect
Service Description
(31.33 KB)
Open Videopresence Community
Service Description
(89.35 KB)
Valuenet_including SAPNet
Service Description
(24.27 KB)
Web Content Protection
Service Description
(204.74 KB)
*The Specific Conditions for Network Services apply.
Network and Security Services*
Easy Go Network Service
Service Description
(167.47 KB)
Flexible SD-WAN with Fortinet
Service Description
(169.34 KB)
Flexible Wireless Access
Service Description
(140.02 KB)
*The Specific Conditions for Network Services and the Specific Conditions for Security Services apply.
Professional Services*
Assistance Services (Webex)
Service Description
(146.15 KB)
Enterprise Application Management-Riverbed
Service Description
(162.81 KB)
Flux Vision
Service Description
(238.86 KB)
IOT Service Management
Service Description
(152.83 KB)
IOT Services Device Test Kit
Service Description
(105.23 KB)
IoT Services Managed Implementation - Transition Support Service
Service Description
(131.43 KB)
My-Site Server Management
Service Description
(54.33 KB)
Program Management
Service Description
(28.95 KB)
Project Management
Service Description
(146 KB)
SSO on Customer IdP
Service Description
(136.11 KB)
Telecom Expense Management
Service Description
(37.39 KB)
Visibility as a Service Application & Network Synthetics
Service Description
(176.49 KB)
Visibility as a Service Digital User Experience
Service Description
(158.82 KB)
*The Specific Conditions for Professional Services apply.
Satellite Services*
Business VPN Satellite Maritime Connect
Service Description
(163.38 KB)
Business VPN Satellite Maritime Shared
Service Description
(170.94 KB)
Service Level Agreement
(76.24 KB)
Business VPN Satellite Terrestrial Dedicated
Service Description
(131.58 KB)
Service Level Agreement
(72.57 KB)
Business VPN Satellite Terrestrial Shared
Service Description
(226.31 KB)
Service Level Agreement
(74.92 KB)
Business VPN Satellite-Spot
Service Description
(140.48 KB)
*The Specific Conditions for Satellite Services apply.
Security Services*
DDoS Protection
Service Description
(144.76 KB)
Mobile Threat Protection
Service Description
(151.62 KB)
Network Detection and Response
Service Description
(367.54 KB)
Secure Gateway (f/k/a Managed Firewall)
Service Description
(265.6 KB)
Service Level Agreement
(63.31 KB)
Secure My Device
Service Description
(46.15 KB)
Strong Authentication
Service Description
(46.62 KB)
*The Specific Conditions for Security Services apply.
Voice Services*
Audio and Web Conferencing Services
Service Description
(33.18 KB)
Network Interactive Voice Response
Service Description
(83.5 KB)
Service Level Agreement
(135.61 KB)
Workplace Together [WebEx]
Service Description
(156.25 KB)
*The Specific Conditions for Voice Services apply.
Specific Conditions
Service Category
Cloud Services
Specific Conditions
(155.31 KB)
Customer Care (Service Management) Services
Specific Conditions
(129.94 KB)
Hosting Services
Specific Conditions
(167.71 KB)
Integration Services
Specific Conditions
(147.82 KB)
IOT Connect Advanced
Specific Conditions
(174.3 KB)
IOT Connect Express
Specific Conditions
(159.95 KB)
Messaging Services
Specific Conditions
(126.51 KB)
Network Services
Specific Conditions
(135.14 KB)
Professional Services
Specific Conditions
(128.76 KB)
Satellite Services
Specific Conditions
(161.98 KB)
Security Services
Specific Conditions
(165.07 KB)
Voice Services
Specific Conditions
(118.55 KB)
Flexible Computing Global Services Specific Conditions
Region
Americas
Specific Conditions
(63.54 KB)
Asia Pacific
Specific Conditions
(149.07 KB)
Europe, Middle East & Africa
Specific Conditions
(66.51 KB)