Service Publication
The Orange Service Publication documents are listed below.
Documents expressly identified for a specific region or country (e.g., Americas, Europe/Middle East/Africa, or Asia Pacific) apply to your direct services agreement with Orange depending on the region or country in which your contracting entity is located (e.g., for contracting entities in the Americas, the documents identified for Asia Pacific and Europe/Middle East/Africa do not apply). All other documents apply to all customers.
Policies
| Acceptable Use Policy for Orange Products & Services |
acceptable_use_policy.-05-23.pdf
(78.79 KB)
|
| Data Protection Clauses |
data-protection-clauses-2025-10.pdf
(116.13 KB)
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| Data Protection Clauses (CCPA) |
data_protection_clauses_ccpa_nam_2023-06.pdf
(99.07 KB)
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| International Logistics Operational Terms (For US Exports Only) |
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| Economic Sanction & Trade Control Clauses |
|
Operational Conditions
| Operational Conditions |
operational_conditions_gbl_2023-06.pdf
(135.95 KB)
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Service Descriptions and Service Level Agreements
Cloud Services*
| Cloud Avenue | Service Description |
sd_cloud_avenue_osl_sth_ber_gbl_2026-01-19.pdf
(177.05 KB)
|
| Cloud Avenue | Service Level Agreement |
sla_cloud_avenue_osl_sth_ber_gbl_2026-01-19.pdf
(178.45 KB)
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| Cloud Avenue OSL/STHLM/BER | Service Description |
sd_cloud_avenue_osl_sthlm_ber_gbl_2025-12.pdf
(177.64 KB)
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| Cloud Avenue OSL/STHLM/BER | Service Level Agreement |
sla_cloud_avenue_osl_sthlm_ber_gbl_2025-12.pdf
(177.16 KB)
|
| Contact Everyone | Service Description |
sd_contact_everyone_gbl_2019-05.pdf
(171.71 KB)
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| Contact Everyone | Service Level Agreement |
sla.contact_everyone.gbl_.05-14.pdf
(49.71 KB)
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| Flexible Contact Center | Service Description |
sd_flexible_contact_center_gbl_2019-05.pdf
(188.26 KB)
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| Flexible Contact Center | Service Level Agreement |
sla.flexible_contact_center.gbl_.03-18.pdf
(236.67 KB)
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| Live Intelligence | Service Description |
sd_live_intelligence_gbl_2026-01_1.pdf
(178.33 KB)
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| Live Intelligence | Service Level Agreement |
sla-live-intelligence-2025-10.pdf
(172.94 KB)
|
| Live Objects Service | Service Description |
sd_live_objects_gbl_2019-05.pdf
(193.71 KB)
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| Live Objects Service | Service Level Agreement |
sla_live_objects_gbl_2017-08.pdf
(253.08 KB)
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| Managed Applications | Service Description & Service Level Agreement |
|
| Unified Engagement Suite - Genesys | Service Description |
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| Unified Engagement Suite - Genesys | Service Level Agreement |
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| Unified Engagement Suite - NICE CXone | Service Description |
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| Unified Engagement Suite - NICE CXone | Service Level Agreement |
|
*The Specific Conditions for Cloud Services apply.
Cloud and Professional Services*
| Business Together as a Service | Service Description |
|
| Business Together as a Service | Service Level Agreement |
|
*The Specific Conditions for Cloud Services and the Specific Conditions for Professional Services apply.
Cloud and Security Services*
| Flexible Identity Authentication | Service Description |
|
| Flexible Identity Authentication | Service Level Agreement |
|
*The Specific Conditions for Cloud Services and the Specific Conditions for Security Services apply.
Customer Care Services
| Customized Infrastructure Care* | Service Description |
|
| My Service Space* | Terms of Use |
tou_my_service_space_gbl_2023-05.pdf
(121.36 KB)
|
| Service Management | Service Description |
SD_Service_Management_GBL_2024-11_0_0.pdf
(189.63 KB)
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*The Customer Care Services (Service Management) Specific Conditions apply.
Enterprise Mobility Services
| Business Everywhere Smart | Service Description |
sd_business_everywhere_smart_gbl_2017-06.pdf
(154.07 KB)
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| Device Management Premium | Service Description |
sd.device_management_premium.gbl_.05-14.pdf
(64.02 KB)
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| Smartphone Management | Service Description |
sd.smartphone_management.gbl_.06-13.pdf
(55.52 KB)
|
Hosting Services*
| Net Hosting Service | Service Description |
sd_net_hosting_services_gbl_2013-07.pdf
(77.32 KB)
|
*The Specific Conditions for Hosting Services apply.
Hosting, Messaging, Security and Cloud Services*
| Business Together Sharespace | Service Description |
sd_business_together_sharespace_gbl_2019-05.pdf
(204.24 KB)
|
Integration Services*
| Asset Management | Service Description |
sd_asset_management_gbl_2021-04.pdf
(123.21 KB)
|
| Business Together Avaya | Service Description |
sd_business_together_avaya_gbl_2021-02.pdf
(213.63 KB)
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| Business Together Avaya | Service Level Agreement |
sla_business_together_avaya_gbl_2021-09.pdf
(172.84 KB)
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| Business Together Cisco | Service Description |
sd_business_together_cisco_gbl_2019-05.pdf
(200.32 KB)
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| Business Together Cisco | Service Level Agreement |
sla_business_together_cisco_gbl_2019-01.pdf
(205.19 KB)
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| Business Together Microsoft Teams Room Management | Service Description |
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| Deployment Services | Service Description |
sd_deployment_services_gbl_2024-02.pdf
(146.7 KB)
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| Deployment Services | Service Level Agreement |
sla_deployment_services_gbl_2024-02.pdf
(141.59 KB)
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| IoT Connect Anywhere | Service Description |
sd_iot_connect_anywhere_gbl_2019-10.pdf
(152.79 KB)
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| Open Videopresence Equipment | Service Description |
sd_open_videopresence_equipment_gbl_2019-05.pdf
(150.93 KB)
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| Open Videopresence Management | Service Description |
sd_open_videopresence_management_gbl_2021-04.pdf
(197.26 KB)
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| Open Videopresence Management | Service Level Agreement |
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| Operational Support Services | Service Description |
sd_operational_support_services_gbl_2020-04.pdf
(261.85 KB)
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| Operational Support Services | Service Level Agreement |
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*The Specific Conditions for Integration Services apply.
Integration, Cloud and Voice Services*
| Business Together with Zoom | Service Description |
sd_business_together_with_zoom_gbl_2022-12.pdf
(133.47 KB)
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| Open Videopresence Flexible Premium | Service Description |
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| Open Videopresence Flexible Premium | Service Level Agreement |
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*The Specific Conditions for Integration Services, the Specific Conditions for Cloud Services and the Specific Conditions for Voice Services apply.
Integration and Hosting Services*
| Business Together Microsoft Teams | Service Description |
|
| Business Together Microsoft Teams | Service Level Agreement |
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*The Specific Conditions for Integration and Hosting Services apply.
IoT Services*
| Managed Global Connectivity: IOT Connect Advanced | Service Description |
sd_iot-connect-advanced_gbl_2019-12.pdf
(216.02 KB)
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| Managed Global Connectivity: IOT Connect Express | Service Description |
sd_iot-connect-express_gbl_2019-11.pdf
(190.7 KB)
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| IOT eCall | Service Description |
SD_IoT_eCALL_GBL_2024-11_0_0.pdf
(122.68 KB)
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| Managed Global Connectivity: IOT Connect Express SMA Internet Option | Service Description | |
| Managed Global Connectivity: IOT Connect Express SMA Intranet Option | Service Description |
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*The Specific Conditions for IoT Services apply.
Network Services*
| Business VPN | Service Description |
sd_business_vpn_gbl_2022-07_0.pdf
(195.38 KB)
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| Business VPN | Service Level Agreement |
sla_business_vpn_gbl_2022-12.pdf
(348.21 KB)
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| CDN Solution | Service Description |
sd.cdn_solution.gbl_.09-14.pdf
(93.58 KB)
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| CDN Solution | Service Level Agreement |
sla.cdn_solution.gbl_.09-14.pdf
(141.35 KB)
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| International Ethernet Link | Service Description |
sd_international_ethernet_link_gbl_2019-05.pdf
(131.01 KB)
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| International Ethernet Link | Service Level Agreement |
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| Internet Essential | Service Description |
sd_internet_essential_gbl_2023-12.pdf
(159.47 KB)
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| Internet Essential | Service Level Agreement |
sla_internet_essential_gbl_2023-12.pdf
(237.29 KB)
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| Internet Platinum (f/k/a Internet Direct) | Service Description |
sd_internet_platinum_gbl_2023-01.pdf
(177.34 KB)
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| Internet Platinum (f/k/a Internet Direct) | Service Level Agreement |
sla_internet_platinum_gbl_2023-01.pdf
(245.58 KB)
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| Managed Ethernet Link | Service Description |
sd_managed_ethernet_link_gbl_2019-05.pdf
(124.23 KB)
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| Managed LAN | Service Description |
sd_managed_lan_gbl_2019-05.pdf
(175.19 KB)
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| Managed LAN | Service Level Agreement |
sla_managed_lan_gbl_2019-12.pdf
(222.95 KB)
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| Open Videopresence Community | Service Description |
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| Vendor Managed Service Internet (Legacy service and end of sale.) | Service Description |
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| Vendor Managed Service Internet (Legacy service and end of sale.) | Service Level Agreement |
|
*The Specific Conditions for Network Services apply.
Network Services/Business VPN Optional Features*
| Access Method 3G | Service Description |
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| Access Method Cable | Service Description |
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| Access Method DSL | Service Description |
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| Access Method Ethernet | Service Description |
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| Access Method Leased Line | Service Description |
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| Access Method Satellite | Service Description |
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| Access Method WiMax | Service Description |
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| Application Visibility | Service Description |
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| Business VPN Lite | Service Description |
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| Continuity Solution Air Backup | Service Description |
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| Continuity Solution Air Quick Start | Service Description |
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| Continuity Solution Always On | Service Description |
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| Continuity Solution Dual | Service Description |
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| Continuity Solution NAS Backup-Single CPE | Service Description |
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| Customer Based Internet Gateway (CBIG) | Service Description |
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| Galerie | Service Description |
bvpn_optional_feature_galerie_sd_gbl_2021-10.pdf
(150.31 KB)
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| Galerie | Service Level Agreement |
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| Internet | Service Description |
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| IPSec | Service Description |
bvpn_optional_feature_ipsec.gbl_.09-14.pdf
(18.72 KB)
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| IPv6 | Service Description |
bvpn_optional_feature_ipv6.gbl_.09-14.pdf
(18.38 KB)
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| Local Internet Browsing | Service Description |
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| Modular VPN-Multiple VPN | Service Description |
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| Multicast | Service Description |
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| Network Based Internet Gateway (NBIG) | Service Description |
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| Network Boost | Service Description |
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| Network Boost | Service Level Agreement |
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| Network Protect | Service Description |
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| Open Videopresence Community | Service Description |
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| Valuenet_including SAPNet | Service Description |
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| Web Content Protection | Service Description |
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*The Specific Conditions for Network Services apply.
Network and Security Services*
| Easy Go Network Service | Service Description |
sd_easy_go_network_service_gbl_2019-05.pdf
(167.47 KB)
|
| Flexible SD-WAN with Cisco | Service Description |
sd_flexible_sd-wan_with_cisco_gbl_2021-08.pdf
(157.42 KB)
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| Flexible SD-WAN with Cisco | Service Level Agreement |
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| Flexible SD-WAN with Fortinet | Service Description |
sd_flexible_sd-wan_with_fortinet_gbl_2023-10.pdf
(169.34 KB)
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| Flexible Wireless Access | Service Description |
sd_flexible_wireless_access_gbl_2022-09.pdf
(140.02 KB)
|
*The Specific Conditions for Network Services and the Specific Conditions for Security Services apply.
Professional Services*
| Assistance Services (Webex) | Service Description |
sd_assistance_services_webex_gbl_2023-01.pdf
(146.15 KB)
|
| Enterprise Application Management-Riverbed | Service Description |
|
| Flux Vision | Service Description |
sd.flux_vision.gbl_.03-18.pdf
(238.86 KB)
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| IOT Service Management | Service Description |
sd_iot_services_management_gbl_2022-12.pdf
(152.83 KB)
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| IOT Services Device Test Kit | Service Description | |
| IoT Services Managed Implementation - Transition Support Service | Service Description |
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| My-Site Server Management | Service Description |
sd.my-site_server_management.gbl_.02-12.pdf
(54.33 KB)
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| Program Management | Service Description |
sd.program_management.gbl_.06-09.pdf
(28.95 KB)
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| Project Management | Service Description |
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| SSO on Customer IdP | Service Description |
SD_SSO_on_Customer_IdP_GBL_2024-10_0_0.pdf
(136.11 KB)
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| Telecom Expense Management | Service Description |
sd.telecom_expense_management.gbl_.09-11.pdf
(37.39 KB)
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| Visibility as a Service Application & Network Synthetics | Service Description |
sd_vaas_ans_gbl_2022-01.pdf
(176.49 KB)
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| Visibility as a Service Digital User Experience | Service Description |
sd_vaas_dux_services_gbl_2021-03.pdf
(158.82 KB)
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*The Specific Conditions for Professional Services apply.
Satellite Services*
| Business VPN Satellite Maritime Connect | Service Description |
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| Business VPN Satellite Maritime Shared | Service Description |
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| Business VPN Satellite Maritime Shared | Service Level Agreement |
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| Business VPN Satellite Terrestrial Dedicated | Service Description |
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| Business VPN Satellite Terrestrial Dedicated | Service Level Agreement |
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| Business VPN Satellite Terrestrial Shared | Service Level Agreement |
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| Business VPN Satellite Terrestrial Shared | Service Level Agreement |
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| Business VPN Satellite-Spot | Service Description |
sd_business_vpn_satellite_spot_gbl_2019-05.pdf
(140.48 KB)
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| Internet Satellite Starlink | Service Description |
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| Internet Satellite Starlink | Service Level Agreement |
|
*The Specific Conditions for Satellite Services apply.
Security Services*
| Active Prevention | Service Description |
sd.active_prevention.gbl_.03-08.pdf
(76.59 KB)
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| Active Prevention | Service Level Objective |
slo.active_prevention.gbl_.03-08.pdf
(48.81 KB)
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| DDoS Protection | Service Description |
sd_ddos_protection_service_gbl_2019-05.pdf
(144.76 KB)
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| Flexible SSL | Service Description |
sd_flexible_ssl_gbl_2019-05.pdf
(147.01 KB)
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| Flexible SSL | Service Level Agreement |
sla.flexible_ssl.gbl_.02-12.pdf
(61.8 KB)
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| Flexible Security Platform | Service Description |
sd_flexible_security_platform_gbl_2021-06.pdf
(143.97 KB)
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| Flexible Security Platform | Service Level Agreement |
sla_flexible_security_platform_gbl_2021-06.pdf
(226.29 KB)
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| Managed Firewall | Service Description |
sd_managed_firewall_gbl_2022-03.pdf
(155.12 KB)
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| Mobile SSL | Service Description |
sd_mobile_ssl_gbl_2019-05.pdf
(160.65 KB)
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| Mobile SSL | Service Level Agreement |
sla.mobile_ssl.gbl_.10-10.pdf
(65.41 KB)
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| Mobile Threat Protection | Service Description |
sd_mobile_threat_protection_gbl_2019-05.pdf
(151.62 KB)
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| Network Detection and Response | Service Description |
sd_ndr-network_detect_response_gbl_2020-06.pdf
(367.54 KB)
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| Secure Gateway | Service Description |
sd.secure_gateway.gbl_.03-10.pdf
(91.12 KB)
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| Secure Gateway | Service Level Agreement |
sla.secure_gateway.gbl_.05-12.pdf
(63.31 KB)
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| Secure My Device | Service Description |
sd.secure_my_device.gbl_.10-08.pdf
(46.15 KB)
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| Strong Authentication | Service Description |
sd.strong_authentication.gbl_.10-09.pdf
(46.62 KB)
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| Unified Defense | Service Description |
sd.unified_defense.gbl_.03-07.pdf
(68.26 KB)
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| Unified Defense | Service Level Objective |
slo.unified_defense.gbl_.03-07.pdf
(34.26 KB)
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| Web Protection Suite | Service Description |
sd_web_protection_suite_gbl_2019-05.pdf
(164.37 KB)
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| Web Protection Suite | Service Level Agreement |
sla.web_protection_suite.gbl_.06-13.pdf
(41.53 KB)
|
*The Specific Conditions for Security Services apply.
Voice Services*
| Audio and Web Conferencing Services | Service Description |
|
| Business Talk | Service Description |
sd_business_talk_gbl_2026-01.pdf
(321.96 KB)
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| Business Talk | Service Level Agreement |
sla_busines_talk_gbl_2024-05-1.pdf
(172.19 KB)
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| Contact Center Access | Service Description |
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| Contact Center Access | Service Level Agreement |
sla.contact_center_access.gbl_.10-11.pdf
(97.29 KB)
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| Network Interactive Voice Response | Service Description |
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| Network Interactive Voice Response | Service Level Agreement |
|
| Workplace Together [WebEx] | Service Description |
sd_workplace_together_[webex]_gbl_2022-12.pdf
(156.25 KB)
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*The Specific Conditions for Voice Services apply.
Specific Conditions
Service Category |
|
|---|---|
| Cloud Services |
cloud-services-gbl-2025-09.pdf
(155.31 KB)
|
| Customer Care (Service Management) Services |
|
| Hosting Services |
sc_hosting_services_gbl_2024-04.pdf
(167.71 KB)
|
| Integration Services |
SC-Integration-Services-GBL-2025-05_0_0.pdf
(147.82 KB)
|
| IOT Connect Advanced |
SC_IOT_Connect_Advanced_GBL_2024-11_0_0.pdf
(174.3 KB)
|
| IOT Connect Express |
sc_iot-connect-express_gbl_2023-12.pdf
(159.95 KB)
|
| Messaging Services |
sc_messaging_services_gbl_2020-09.pdf
(126.51 KB)
|
| Network Services |
sc_network_services_gbl_2020-10.pdf
(135.14 KB)
|
| Professional Services |
sc_professional_services_gbl_2019-07.pdf
(128.76 KB)
|
| Satellite Services |
sc-satellite-services-2025.pdf
(161.98 KB)
|
| Security Services |
sc_security_services_gbl_2023-11.pdf
(165.07 KB)
|
| Voice Services |
sc_voice_services_gbl_2020-10.pdf
(118.55 KB)
|
Flexible Computing Global Services Specific Conditions
Region |
|
|---|---|
| Americas |
|
| Asia Pacific |
|
| Europe, Middle East & Africa |
sc_flexible_computing_emea_2015-04.pdf
(66.51 KB)
|