Service Publication

The Orange Service Publication documents are posted in the tabs above.

The documents set forth in this Global tab apply to all customers, except as otherwise expressly provided in the North America, Europe/Middle East/Africa or Asia Pacific tabs (“Regional tabs”). The documents in the Regional tabs apply to your direct services agreement with Orange depending on the region in which your contracting entity is located (e.g., for contracting entities in North America, the documents in the Asia Pacific and Europe/Middle East/Africa tabs do not apply). The documents applicable to the Services you purchased from Orange are incorporated into your direct service agreement with Orange, and you are urged to examine the documents to fully understand the Services you have purchased.

 

Global Policies
 
Acceptable Use Policy for Orange Products & Services

 

Cloud Services*    
Contact Everyone Service Description
Contact Everyone Service Level Agreement
Flexible Computing Express Service Description
Flexible Computing Express Service Level Agreement
Flexible Computing Express Test Drive Service Description
Flexible Computing Premium Service Description
Flexible Contact Center Service Description
Flexible Contact Center Service Level Agreement
Flexible Engine Service Description
Flexible Engine Service Level Agreement
Flexible Storage Service Description
Live Objects Service Service Description
Live Objects Service Service Level Agreement

*The Specific Conditions for Cloud Services apply to all Cloud Services.

 

Cloud and Professional Services*    
Business Together as a Service Service Description
Business Together as a Service Service Level Agreement

*The Specific Conditions for Cloud Services and the Specific Conditions for Professional Services apply.

 

Cloud and Security Services*    
Flexible Identity Service Description
Flexible Identity Service Level Agreement

*The Specific Conditions for Cloud Services and the Specific Conditions for Security Services apply.

 

Customer Service    
Customized Infrastructure Care Service Description
My Service Space Service Description
Service Select-Service Delivery Service Description
Service Select-Service Support Service Description
Service Select-VPN COE Service Description
Service Select IT Service Description

 

Enterprise Mobility Services    
Device Management Premium Service Description
Smartphone Management Service Description

 

Flexible Computing Global Services    
Flexible Computing Global Service Description
Flexible Computing Global Service Level Agreement

*The Specific Conditions for Flexible Computing Global apply to the Flexible Computing Global Service.

 

Hosting Services*    
Net Hosting Service Service Description

*The Specific Conditions for Hosting Services apply to all Hosting Services.

 

Hosting, Messaging, Security and Cloud Services*    
Business Together-Managed Exchange Service Description
Business Together-Managed Exchange Service Level Agreement
Business Together Sharespace Service Description

*The Specific Conditions for Hosting Services, the Specific Conditions for Messaging Services, the Specific Conditions for Security Services and the Specific Conditions for Cloud Services apply.

 

Integration Services*    
Business Together Avaya Service Description
Business Together Cisco Service Description
Business Together Cisco Service Level Agreement
Deployment Services Service Description
Deployment Services Service Level Agreement
Integrated LAN Service Description
Open Videopresence Service Description
Open Videopresence Service Level Agreement
Open Videopresence Management Service Description
Open Videopresence Management Service Level Agreement
Operational Support Services Service Description
Operational Support Services Service Level Agreement

*The Specific Conditions for Integration Services apply to all Integration Services.

 

Integration, Cloud and Voice Services*    
Open Videopresence Flexible Premium Service Description
Open Videopresence Flexible Premium Service Level Agreement

*The Specific Conditions for Integration Services, the Specific Conditions for Cloud Services and the Specific Conditions for Voice Services apply to all Integration, Cloud and Voice Services.

 

Integration and Hosting Services*    
Business Together Microsoft Service Description
Business Together Microsoft Service Level Agreement

*The Specific Conditions for Integration and Hosting Services apply to all Integration and Hosting Services.

 

Integration and Professional Services*    
Open Videopresence Equipment Service Description
Open Videopresence Integration Service Description
Open Videopresence Integration-Try and Buy Porgram-Addendum Service Description
PBX Management Service Description
Telepresence Service Select Management Service Description

*The Specific Conditions for Integration Services and the Specific Conditions for Professional Services apply to all Integration and Professional Services.

 

Messaging Services*    

 

Network Services*    
Business VPN Service Description
Business VPN Service Level Agreement
CDN Solution Service Description
CDN Solution Service Level Agreement
International Ethernet Link Service Description
International Ethernet Link Service Level Agreement
Internet Direct (Managed) Service Level Agreement
Internet Direct Service Description
LAN IP Video Service Description
Managed Ethernet Link Service Description
Managed LAN Service Description
Managed LAN Service Level Agreement
Open Videopresence Community Service Description
Service Transition Service Description
Service Transition Service Level Agreement
Vendor Managed Internet Service Service Description
Vendor Managed VPN Service Description

*The Specific Conditions for Network Services apply to all Network Services.

 

Network Services/Business VPN Optional Features*    
Access Method 3G Service Description
Access Method Cable Service Description
Access Method DSL Service Description
Access Method Ethernet Service Description
Access Method Leased Line Service Description
Access Method Satellite Service Description
Access Method WiMax Service Description
Application Visibility Service Description
Business VPN Lite Service Description
Continuity Solution Air Backup Service Description
Continuity Solution Air Quick Start Service Description
Continuity Solution Always On Service Description
Continuity Solution Dual Service Description
Continuity Solution NAS Backup-Single CPE Service Description
Customer Based Internet Gateway (CBIG) Service Description
Galerie Service Description
Galerie Service Level Agreement
Internet Service Description
IPSec Service Description
IPv6 Service Description
Local Internet Browsing Service Description
Modular VPN-Multiple VPN Service Description
Multicast Service Description
Network Based Internet Gateway (NBIG) Service Description
Network Boost Service Description
Network Boost Service Level Agreement
Network Protect Service Description
Open Videopresence Community Service Description
Valuenet_including SAPNet Service Description

*The Specific Conditions for Network Services apply to all Business VPN Optional Features.

 

Network and Security Services*    
Easy Go Network Service Service Description

*The Specific Conditions for Network Services and the Specific Conditions for Security Services apply to the Network and Security Services.

 

Professional Services*    
Enterprise Application Management-Riverbed Service Description
My-Site Server Management Service Description
Program Management Service Description
Project Management Service Description
Telecom Expense Management Service Description

*The Specific Conditions for Professional Services apply to all Professional Services.

 

Satellite Services*    
Business VPN Satellite Maritime Shared Service Description
Business VPN Satellite Maritime Shared Service Level Agreement
Business VPN Satellite Terrestrial Dedicated Service Description
Business VPN Satellite Terrestrial Dedicated Service Level Agreement
Business VPN Satellite Terrestrial Shared Service Description
Business VPN Satellite Terrestrial Shared Service Level Agreement
Business VPN Satellite-Spot Service Description

*The Specific Conditions for Satellite Services apply to all Satellite Services.

 

Security Services*    
Active Prevention Service Description
Active Prevention Service Level Objective
DDoS Protection Service Description
Flexible SSL Service Description
Flexible SSL Service Level Agreement
Mobile SSL Service Description
Mobile SSL Service Level Agreement
Secure Gateway Service Description
Secure Gateway Service Level Agreement
Secure My Device Service Description
Strong Authentication Service Description
Unified Defense Service Description
Unified Defense Service Level Objective
Web Protection Suite Service Description
Web Protection Suite Service Level Agreement

*The Specific Conditions for Security Services apply to all Security Services.

 

Voice Services*    
Audio and Web Conferencing Services Service Description
Business Talk Service Description
Business Talk Service Level Agreement
Contact Center Access Service Description
Contact Center Access Service Level Agreement
Network Interactive Voice Response Service Description
Network Interactive Voice Response Service Level Agreement
Web Conferencing-Cisco WebEx Service Description

*The Specific Conditions for Voice Services apply to all Voice Services.

 

Revised 20 Oct 2017