Service Publication

The Orange Service Publication documents are listed below.

Documents expressly identified for a specific region or country (e.g., Americas, Europe/Middle East/Africa, or Asia Pacific) apply to your direct services agreement with Orange depending on the region or country in which your contracting entity is located (e.g., for contracting entities in the Americas, the documents identified for Asia Pacific and Europe/Middle East/Africa do not apply). All other documents apply to all customers.

The documents applicable to the Services you purchased from Orange are incorporated into your direct service agreement with Orange, and you are urged to examine the documents to fully understand the Services you have purchased.

 

 

Policies

Acceptable Use Policy for Orange Products & Services
Data Protection Clauses
Data Protection Clauses (CCPA)
International Logistics Operational Terms (For US Exports Only)
Economic Sanction & Trade Control Clauses

 

Operational Conditions

Operational Conditions

 

Service Descriptions and Service Level Agreements

Cloud Services*    
Contact Everyone Service Description
Contact Everyone Service Level Agreement
Flexible Computing Express Service Description
Flexible Computing Express Service Level Agreement
Flexible Computing Express Test Drive Service Description
Flexible Computing Premium Service Description
Flexible Contact Center Service Description
Flexible Contact Center Service Level Agreement
Flexible Engine Service Description
Flexible Engine Service Level Agreement
Flexible Storage Service Description
Live Objects Service Service Description
Live Objects Service Service Level Agreement
Managed Applications Service Description
Managed Applications Service Level Agreement
Unified Engagement Suite - Genesys Service Description
Unified Engagement Suite - NICE CXone Service Description
Unified Engagement Suite - NICE CXone Service Level Agreement

*The Specific Conditions for Cloud Services apply.

 

Cloud and Professional Services*    
Business Together as a Service Service Description
Business Together as a Service Service Level Agreement

*The Specific Conditions for Cloud Services and the Specific Conditions for Professional Services apply.

 

Cloud and Security Services*    
Flexible Identity Authentication Service Description
Flexible Identity Authentication Service Level Agreement

*The Specific Conditions for Cloud Services and the Specific Conditions for Security Services apply.

 

Customer Care Services    
Customized Infrastructure Care* Service Description
My Service Space* Terms of Use
Service Management Service Description
Service Select-Service Delivery (Legacy service and end of sale) Service Description
Service Select-Service Support (Legacy service and end of sale) Service Description

*The Customer Care Services (Service Management) Specific Conditions apply.

 

Enterprise Mobility Services    
Business Everywhere Smart Service Description
Device Management Premium Service Description
Smartphone Management Service Description

 

Flexible Computing Global Services*    
Flexible Computing Global Service Description
Flexible Computing Global Service Level Agreement

*The Specific Conditions for Flexible Computing Global apply.

 

Hosting Services*    
Net Hosting Service Service Description

*The Specific Conditions for Hosting Services apply.

 

Hosting, Messaging, Security and Cloud Services*    
Business Together-Managed Exchange Service Description
Business Together-Managed Exchange Service Level Agreement
Business Together Sharespace Service Description

*The Specific Conditions for Hosting Services, the Specific Conditions for Messaging Services, the Specific Conditions for Security Services and the Specific Conditions for Cloud Services apply.

 

Integration Services*    
Asset Management Service Description
Business Together Avaya Service Description
Business Together Avaya Service Level Agreement
Business Together Cisco Service Description
Business Together Cisco Service Level Agreement
Business Together Microsoft Teams Room Management Service Description
Deployment Services Service Description
Deployment Services Service Level Agreement
Integrated LAN Service Description
IoT Connect Anywhere Service Description
Open Videopresence Service Description
Open Videopresence Service Level Agreement
Open Videopresence Equipment Service Description
Open Videopresence Management Service Description
Open Videopresence Management Service Level Agreement
Operational Support Services Service Description
Operational Support Services Service Level Agreement

*The Specific Conditions for Integration Services apply.

 

Integration, Cloud and Voice Services*    
Business Together with Zoom Service Description
Open Videopresence Flexible Premium Service Description
Open Videopresence Flexible Premium Service Level Agreement

*The Specific Conditions for Integration Services, the Specific Conditions for Cloud Services and the Specific Conditions for Voice Services apply.

 

Integration and Hosting Services*    
Business Together Microsoft Teams Service Description
Business Together Microsoft Teams Service Level Agreement

*The Specific Conditions for Integration and Hosting Services apply.

 

Integration and Professional Services*    
PBX Management Service Description

*The Specific Conditions for Integration Services and the Specific Conditions for Professional Services apply.

 

IoT Services*    
Managed Global Connectivity: IOT Connect Advanced Service Description
Managed Global Connectivity: IOT Connect Express Service Description
IOT Service Management Service Description
IOT Services Device Test Kit Service Description

*The Specific Conditions for IoT Services apply.

 

Network Services*    
Business VPN Service Description
Business VPN Service Level Agreement
CDN Solution Service Description
CDN Solution Service Level Agreement
International Ethernet Link Service Description
International Ethernet Link Service Level Agreement
Internet Essential Service Description
Internet Essential Service Level Agreement
Internet Platinum (f/k/a Internet Direct) Service Description
Internet Platinum (f/k/a Internet Direct) Service Level Agreement
LAN IP Video Service Description
Managed Ethernet Link Service Description
Managed LAN Service Description
Managed LAN Service Level Agreement
Open Videopresence Community Service Description
Vendor Managed Service Internet (Legacy service and end of sale.) Service Description
Vendor Managed Service Internet (Legacy service and end of sale.) Service Level Agreement
Vendor Managed VPN Service Description

*The Specific Conditions for Network Services apply.

 

Network Services/Business VPN Optional Features*    
Access Method 3G Service Description
Access Method Cable Service Description
Access Method DSL Service Description
Access Method Ethernet Service Description
Access Method Leased Line Service Description
Access Method Satellite Service Description
Access Method WiMax Service Description
Application Visibility Service Description
Business VPN Lite Service Description
Continuity Solution Air Backup Service Description
Continuity Solution Air Quick Start Service Description
Continuity Solution Always On Service Description
Continuity Solution Dual Service Description
Continuity Solution NAS Backup-Single CPE Service Description
Customer Based Internet Gateway (CBIG) Service Description
Galerie Service Description
Galerie Service Level Agreement
Internet Service Description
IPSec Service Description
IPv6 Service Description
Local Internet Browsing Service Description
Modular VPN-Multiple VPN Service Description
Multicast Service Description
Network Based Internet Gateway (NBIG) Service Description
Network Boost Service Description
Network Boost Service Level Agreement
Network Protect Service Description
Open Videopresence Community Service Description
Valuenet_including SAPNet Service Description
Web Content Protection Service Description

*The Specific Conditions for Network Services apply.

 

Network and Security Services*    
Easy Go Network Service Service Description
Flexible SD-WAN with Cisco Service Description
Flexible SD-WAN with Cisco Service Level Agreement
Flexible SD-WAN with Fortinet Service Description
Flexible Wireless Access Service Description

*The Specific Conditions for Network Services and the Specific Conditions for Security Services apply.

 

Professional Services*    
Assistance Services (Webex) Service Description
Enterprise Application Management-Riverbed Service Description
Flux Vision Service Description
IoT Services Managed Implementation - Transition Support Service Service Description
My-Site Server Management Service Description
Program Management Service Description
Project Management Service Description
SSO on Customer IdP Service Description
Telecom Expense Management Service Description
Visibility as a Service Application & Network Synthetics Service Description
Visibility as a Service Digital User Experience Service Description

*The Specific Conditions for Professional Services apply.

 

Satellite Services*    
Business VPN Satellite Maritime Connect Service Description
Business VPN Satellite Maritime Shared Service Description
Business VPN Satellite Maritime Shared Service Level Agreement
Business VPN Satellite Terrestrial Dedicated Service Description
Business VPN Satellite Terrestrial Dedicated Service Level Agreement
Business VPN Satellite Terrestrial Shared Service Description
Business VPN Satellite Terrestrial Shared Service Level Agreement
Business VPN Satellite-Spot Service Description

*The Specific Conditions for Satellite Services apply.

 

Security Services*    
Active Prevention Service Description
Active Prevention Service Level Objective
DDoS Protection Service Description
Flexible SSL Service Description
Flexible SSL Service Level Agreement
Flexible Security Platform Service Description
Flexible Security Platform Service Level Agreement
Managed Firewall Service Description
Mobile SSL Service Description
Mobile SSL Service Level Agreement
Mobile Threat Protection Service Description
Network Detection and Response Service Description
Secure Gateway Service Description
Secure Gateway Service Level Agreement
Secure My Device Service Description
Strong Authentication Service Description
Unified Defense Service Description
Unified Defense Service Level Objective
Web Protection Suite Service Description
Web Protection Suite Service Level Agreement

*The Specific Conditions for Security Services apply.

 

Voice Services*    
Audio and Web Conferencing Services Service Description
Business Talk Service Description
Business Talk Service Level Agreement
Contact Center Access Service Description
Contact Center Access Service Level Agreement
Network Interactive Voice Response Service Description
Network Interactive Voice Response Service Level Agreement
Workplace Together [WebEx] Service Description

*The Specific Conditions for Voice Services apply.

 

Specific Conditions

Service Category  
Cloud Services
Customer Care (Service Management) Services
Hosting Services
Integration Services
IOT Connect Advanced
IOT Connect Express
Messaging Services
Network Services
Professional Services
Satellite Services
Security Services
Voice Services

 

Flexible Computing Global Services Specific Conditions

Region  
Americas
Asia Pacific
Europe, Middle East & Africa

 

 

Revised 21 October 2024