Service Manage offers a single point of contact for customer support available 24/7 for all products in our portfolio. There are two levels of service available (baseline and premium) to answer customers needs. Language option is also available for telephone support.
Customize your solutions to answer your specific needs
Service Manage provides an overarching Single Point of Contact for ALL Orange Managed Products.
- Our Baseline Support
- Available options
24/7 Welcome Desk
Call management by service operation agents
End-to-end incident ownership
Incident logging
Handover to technical specialists
Reactive problem management
Web portal: My Service Space
Report and track incidents
Detailed inventory of your solution
Configure your notification rules
Near-real time monitoring on certain products
Information on planned maintenance
Premium support
Faster troubleshooting of complex solutions and products
Better interface for your technical experts
Better control of incident process
Language facilities
Support in your language
Simpler interactions
No need to subscribe to premium support
Product specific options
SLA guarantees quality of service
Monitoring provides in-depth real-time view of products
Faster resolution with proactive monitoring