Choose a solution customizable enough to meet your needs
Benefit from an omnichannel contact center secured in the Orange cloud and powered by world-leading Cisco technology. From standard customer service to very specific requirements, we build a service that fully aligns with your business objectives.
Increase first contact resolution
- Intuitive and unified desktop handling all interaction types
- Superior understanding of the customer situation with CRM integration
- Enhanced collaboration with back-office experts thanks to the Business Together as a Service federation
Boost performance and productivity
- Feature-rich cockpit to support and coach your staff
- Team management and re-skilling with one click
- Smarter agent engagement with workforce optimization tools
- Historical statistics and advanced real-time reporting
Steer and streamline your organization
- Quick overview of sites and configured agents via the Orange self-care portal
- Follow up of changes and incidents on My Service Space
- Robust solution designed for high-volume contact centers
Build loyalty, trust and revenue
Worldwide availability and high service level
We ensure high availability and no-fault tolerance thanks to a 24/7 support and service level agreement of 99.95%. Benefit from regional data centers in the USA, Europe and APAC and unrivaled global coverage to make contact with your customers wherever they, are and connect them with skilled agents.
Flexibility, security and simplicity
Thanks to the cloud, adopt new technology faster and without apprehension. Our virtualized infrastructure enables agents to work from any location and handle contacts from anywhere across the globe. Rest assured that our solution complies with the most rigorous industry security standards to ensure that your data remains safe at all times.
Savings on capital expenditures
Use your budget to its fullest by paying only for what you need. Shifting from CapEx to OpEx allows you to eliminate up-front costs and expensive upgrades, while meeting SLA goals with scalable cloud technology.
Orange helps you stand out
We bring together the power of a global telecom operator and a digital service provider, leveraging our unique know-how in software development and system integration.
Unmatched expertise, extensive experience
Our consultants and experts are committed to understanding what really matters to your business and designing the service that meets your expectations. They accompany you step by step from the initial configuration to tailored support and service.
To better support your expansion and guarantee worldwide availability, we rely on the world’s largest seamless voice/data network, a distributed architecture with geographically redundant data centers and call-collection capabilities in 110+ countries.
24/7 customer care and incident management
Leveraging five Major Service Centers* and 24 local service centers, we provide follow-the-sun support in more than 30 languages.
*Brazil, France, Mauritius, India, Singapore
Strong and smooth vendor management capabilities
We partner with the leading technology organizations from which we have secured the highest level of certification to ensure that your solution is built with the very best technology available. That’s why more than 50 of our experts are Cisco certified.
Single, digital service provider
With Orange acting as your one-stop shop for voice, connectivity and contact center services, you'll benefit from streamlined management, reduced costs and mutualized resources. Combining our Cisco-based solutions – Managed Contact Center and Business Together as a Service – provides you with a full IP service managed from end to end.
ZIM improves customer experience in the new normal
We succeeded in maintaining our high level of customer experience across our global branches, despite the COVID-19 pandemic implications, necessitating many of our customer service teams to work from home with very short notice. This was in large part thanks to Orange Business technology and capabilities.
Assaf Tiran, Global Customer Service Vice President, ZIM
Our technology partners
Strong leaders in their respective global markets, together Cisco and Orange Business make enterprise digital transformation a human experience.
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