Contact Center Access: an integrated service for international call collection


Contact Center Access from Orange Business Services allows your callers to reach your contact center services from anywhere in the world. All your access numbers can be managed under a unique contract to let you operate at a global level, while appearing local to your customers. You will benefit from a digital and unified management of your contact centers, thanks to our access numbers online shop and our self-care portal to set up advanced routing features in real time.

An excellent geographical coverage

The solution is available in more than 140 countries and territories and news are opening every years. You can keep your existing numbers thanks to our international portability and numbers retention capabilities.

Guaranteed quality of service

The network is homogenous with high quality, without any voice compression and 99,9% of availability guaranteed thanks to the Orange Labs and partners’ expertise.

Simple and customized management

You can choose either to have a global or local billing with no more complex and time-consuming invoice management with multiple bills having their own taxes, currency or languages.

A digital customer journey

Our newly developed web portals will enhance your digital customer experience:

  • Online Ordering: Obtain ready-to-go  access numbers within a few clicks by choosing your call collect country, type and quantity of access numbers. Your new numbers will be     delivered instantly, in less than 2 minutes.
  • ▪ Administration: Implement instant routing changes for termination numbers, perform change management on service features and define different scenario including Emergency Routing Plan. Enable and configure origin, time, load and alternate dependent routing via the self-care.

Users benefits

There are many users benefits

Provide the right info to the right caller at the right time

  • Contact center Access is an all-inclusive solutions providing different types of numbers (toll free, geographical, toll share…), call collect and routing without any technical or regulatory constraints for you.
  • You will be able to handle your presence worldwide thanks to our extended coverage in more than 140 countries and territories. And according to your business and costs strategy, you can choose either to have a local or centralized billing.