Contact Center Access: an integrated service for international call collection

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Are you managing multiple call collect providers globally? Do you want to reach new markets but dread the complexity of more local regulations? Could your business benefit from adding new numbers or changes in minutes – instead of weeks – anytime, anywhere, in real time ? If so, then it’s time to “call” Orange.

An excellent geographical coverage

The solution is available in more than 150 countries and territories and news are opening every years. You can keep your existing numbers thanks to our international portability and numbers retention capabilities. You can also count on Orange’s local presence.

Guaranteed quality of service

The network is homogenous with high quality, without any voice compression and 99,9% of availability guaranteed thanks to the Orange Labs and partners’ expertise.

Simple and customized management

You can choose either to have a global or local billing with no more complex and time-consuming invoice management with multiple bills having their own taxes, currency or languages.

Provide the right info to the right caller at the right time

Contact center Access is an all-inclusive solution providing different types of numbers (toll free, geographical, toll share…), call collect and routing without any technical or regulatory constraint for you. You will be able to handle your presence worldwide thanks to our extended coverage in more than 150 countries and territories. And according to your business and costs strategy, you can choose either to have a local or centralized billing.

Orange key references

We’ve helped multinational companies like yours:

Use Call collect for…

Contact Center Access from Orange Business Services is totally meeting with the Contact centers & UC Audio Conferencing needs of business today.

UCC portfolio by Orange

Choose a related service for more information: -Business Talk -Business Together  As a Service -Audio Conferencing -Flexible Contact Center