Having your operations and infrastructure stored in your place of business gives you control. Our experts stay by your side to share best practices and perform out-of-the-box customization or integration to answer your specific needs. Your in-house IT team retains responsibility for installation, maintenance and upkeep. Invest in a quality on-premise solution with an upfront cost – pay it off, and use it reliably for the long term.
The security of dedicated hosting with leading technologies and high end-to-end SLAs
Monitor activity and improve call management to increase business performance and provide outstanding customer experience.
Advanced contact center features
- Enjoy a fully-managed, virtual IP contact center solution that lets you dynamically distribute incoming contacts through intelligent omnichannel routing and qualification capabilities. Based on technology from our market-leading partners, you benefit from the latest functionalities integrated at your own pace and tailored to your needs.
Guaranteed performance and availability
- Focus on your business strategy while benefiting from our experience in delivering and managing customer contact solutions. We act as a single point of contact for maintenance and operations. Fully-managed by Orange on your premises, our certified specialists will guide you through your deployment and assist with incident or change management.
KONE is delivering a richer customer experience
KONE maintains over 1M elevators and escalators in close to 60 countries. In KONE customer care centers, a contact center application is used to manage critical elevator incidents and track operational information, service records and technical data. A need to upgrade these capabilities was identified, specifically to integrate multimedia channels and enhance the customer experience.
Providing an outstanding customer experience to our customers is one of our strategic cornerstones. Orange Business Services has been instrumental in helping KONE with our digital transformation, upgrading our contact center solutions to the next generation with plans to add multimedia and SIP services in the future.
Antti Koskelin, CIO, KONE
Orange Business Services helps you make the difference
We bring together the power of a telecom operator and a digital services integrator to enhance your business performance. We act as your single, global supplier so you benefit from reduced costs, end-to-end management, unique positioning and comprehensive expertise in customer experience. We’re proud of the many ways the industry has recognized and rewarded us for our innovative solutions.
The solution that fits your needs
Because every company is different, we provide a comprehensive range of contact center solutions. From small operations to multi-site organizations, from standard customer service needs to very specific ones, on-site or in the cloud, we have the solution that suits you. Wherever your customers are, wherever your operations are, we bring them together.
Full range of services
Orange Business Services offers a wide portfolio of solutions dedicated to the customer experience, including call collect, voice portal, omnichannel contact center, digital applications and data intelligence. We can help you meet your expectations of customer satisfaction and loyalty, business development and cost optimization. We’ve got everything you need to build a flawless customer experience worldwide.
Expertise and experience
You can rely on the certified experts at Orange to help you transform your contact center infrastructure: 24x7 remote assistance and management and complete contact center lifecycle support.
Orange can help you build best-in-class CX with our end-to-end services. We accompany you on your CX journey from building an initial strategy all the way through to implementation, integration and orchestration. Our consultancy practice married to best-of-breed technology solutions helps you differentiate your offering, remove complexity from your operations and enjoy full visibility, in order to deliver world-class CX to your customers.
Strong partnerships with leading market players
We partner with the leading companies in the industry, like Cisco, Avaya and Genesys, so you can be sure your solution is built with the very best technology available.
Unified Engagement Suite – Genesys
Ultra-flexible omnichannel contact center solution
Managed Contact Center with Genesys
Connecting the dots across the entire customer journey
Managed Contact Center with Cisco
Real-time insights into your customers’ experiences