Manage your incidents faster, simpler, and more efficiently.

The Incident API gives you complete visibility over all incidents related to your Orange Business services.
Report, update, track, and resolve your incidents in real time, without leaving your IT environment.

What the API enables you to do:

  • Report or update an incident with a single click, or receive a ticket automatically generated by Orange
  • Track the progress of both open and closed incidents accurately
  • Collaborate effectively by adding and receiving comments
  • Update files associated with your cases
  • Benefit from very low latency (5 minutes) via Webhook
  • Download the complete incident history for up to 13 months
Access to the API