Differentiate your business with digital-first, AI-powered customer engagement across the globe

In no time, providing five-star digital experience to customers has gone from nice-to-have to must-have. Which is why more and more companies are turning to Orange Business Services and Genesys to create seamlessly connected journeys powered by the latest technologies available. Done right and your contact center turns into a powerful tool in helping you attract, retain and convert customers into loyal brand advocates.

Building an innovation platform on cloud

Building an innovation platform on cloud

Enable an agile and flexible future through cloud migration
While every company’s journey is unique, this ebook walks you through the step-by-step process of migrating to the cloud. This is important because – if done right – you will be able to create a customer experience (CX) solution for the future.

Download the ebook


Digital and AI rewrite the rules of customer engagement, featuring Forrester and Belfius

As customer behaviors continue to shift online, providing instantaneous service and digital experiences is essential to creating lasting, memorable experiences. Our guest speaker from Forrester will walk us through the new CX reality. Customer Belfius Insurance will tell us how they accelerated digital-first engagements and embraced AI-powered CX technologies to deliver truly customer-centric experiences.

Watch the webinar

Digital and AI rewrite the rules of customer engagement featuring Forrester and Belfius

Connecting the dots between customer satisfaction and employee performance

Connect the dots between customer satisfaction and employee performance

Next-gen collaboration customer experience with Microsoft, Genesys and Orange
Giving agents a single interface with instant access to chat, voice, video and screen sharing eliminates lost time jumping between contact center and UC apps and directories while handling calls and followups. Learn more about next-generation collaboration in this eBook.

Download the eBook


Webinar: Next-Gen collaborative contact center with Microsoft and Genesys

Employee engagement is the cornerstone of customer satisfaction. Empower company-wide customer support by connecting collaboration and customer contact solutions. Enter the discussion on how to rethink the way customer service teams work, communicate and collaborate beyond the contact center to achieve performance.

Watch the webinar

Genesys and Orange: Build powerful collaborative customer experience

RS Components chooses Orange as sole managed service provider to improve business agility globally

RS Components chooses Orange as sole managed service provider to improve business agility globally

RS Components, a global solutions partner for industrial customers and suppliers, entrusted Orange to carry out a major transformation of its entire global infrastructure, digitize its sales processes, move its contact center activities to the cloud and upgrade its workspace capabilities through the integration with Microsoft Teams.

Read the story


The future of CX per industry


Retail: the benefits of omnichannel, futureproof CX

Explore how market-leading retailers IKEA and Carrefour are using targeted marketing and next-generation, AI-enabled and data-driven contact centers to boost satisfaction and drive revenue.

Watch the webinar

Consumer electronics: A checklist for consistent and secure CX

Learn about the key trends shaping the future of customer experience and what the priorities are for global consumer electronics companies.

Download the guide

BPOs/IT: Unlock an agile and flexible future with cloud

Now is a good time to walk through the step-by-step process of cloud migration. If done right, you will be able to create the CX solution for the future.

Download the eBook


Future-proof your customer experience with
Orange Business Services and Genesys

Customer expectations are evolving rapidly, putting your business success and competitive viability at stake. Delivering the omnichannel experience that customers expect requires the right solutions, infrastructure and provider to support this level of service.

Find out in this video how Orange and Genesys help organizations like yours get ready for the future and amaze your customers every single time they get in touch with you. With partners focusing on both innovation and your success worldwide, you can future-proof your business as it continues to evolve.


Why choose Orange and Genesys?

unrivaled worldwide presence with coverage in 110+ countries and regional data centers in Europe, APAC and the Americas
contact center experts to design, build and manage the solution that meets your specific needs
high service availability with Service Level Agreements of 99.95%
customer support leveraging 5 Major Service Centers and 24 local service centers
Contact us

Connect with our sales team

Please tell us about yourself and your business needs so that one of our local sales representatives can get in touch.

Contact us


Read more

Webinar I 23 October 2020
Webinar: The business leaders’ CX survival guide
Join Orange Business Services and Genesys as they discuss their survival guide to customer service.

eBook I 1 December 2021
8 considerations for exceptional customer engagement in retail
Build a powerful, customer-centric contact center that delivers satisfaction and generates loyalty while growing revenue.

Case study I 17 October 2019
A global cruise line catches the wave of superior customer service
Orange Business Services is enabling this global cruise line to flexibly manage its capacity and improve customer satisfaction and loyalty.

Blog I 14 July 2021
The collaborative contact center: why Microsoft Teams integration is no longer optional
Build a next-gen collaborative contact center choosing Orange Business Services.

Case study I 8 January 2020
A customer experience with just the right fit
Find out why a leading brand in the premium segment of the global apparel market chose Orange and Genesys.

Case study I 7 January 2020
From service call to sales engine: a contact center transformation
A leading French insurance company decided to power up their contact center to support their business strategy.

Blog I 6 April 2021
Humanizing VIP experience through video
Forward–thinking companies are investing significantly in reshaping customer support and engagement.

Blog I 6 April 2021
Putting more WOW into digital customer experience
By introducing digital channels, contact centers are better placed to become revenue generators.