Differentiate your business with digital-first, AI-powered customer engagement across the globe
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Building an innovation platform on cloud
Enable an agile and flexible future through cloud migration
While every company’s journey is unique, this ebook walks you through the step-by-step process of migrating to the cloud. This is important because – if done right – you will be able to create a customer experience (CX) solution for the future.
Digital and AI rewrite the rules of customer engagement, featuring Forrester and Belfius
As customer behaviors continue to shift online, providing instantaneous service and digital experiences is essential to creating lasting, memorable experiences. Our guest speaker from Forrester will walk us through the new CX reality. Customer Belfius Insurance will tell us how they accelerated digital-first engagements and embraced AI-powered CX technologies to deliver truly customer-centric experiences.
Connect the dots between customer satisfaction and employee performance
Next-gen collaboration customer experience with Microsoft, Genesys and Orange
Giving agents a single interface with instant access to chat, voice, video and screen sharing eliminates lost time jumping between contact center and UC apps and directories while handling calls and followups. Learn more about next-generation collaboration in this eBook.
Webinar: Next-Gen collaborative contact center with Microsoft and Genesys
Employee engagement is the cornerstone of customer satisfaction. Empower company-wide customer support by connecting collaboration and customer contact solutions. Enter the discussion on how to rethink the way customer service teams work, communicate and collaborate beyond the contact center to achieve performance.
Genesys and Orange: Build powerful collaborative customer experience
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RS Components chooses Orange as sole managed service provider to improve business agility globally
RS Components, a global solutions partner for industrial customers and suppliers, entrusted Orange to carry out a major transformation of its entire global infrastructure, digitize its sales processes, move its contact center activities to the cloud and upgrade its workspace capabilities through the integration with Microsoft Teams.
The future of CX per industry
Retail: the benefits of omnichannel, futureproof CX
Explore how market-leading retailers IKEA and Carrefour are using targeted marketing and next-generation, AI-enabled and data-driven contact centers to boost satisfaction and drive revenue.
Consumer electronics: A checklist for consistent and secure CX
Learn about the key trends shaping the future of customer experience and what the priorities are for global consumer electronics companies.
BPOs/IT: Unlock an agile and flexible future with cloud
Now is a good time to walk through the step-by-step process of cloud migration. If done right, you will be able to create the CX solution for the future.
Future-proof your customer experience with
Orange Business Services and Genesys
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Customer expectations are evolving rapidly, putting your business success and competitive viability at stake. Delivering the omnichannel experience that customers expect requires the right solutions, infrastructure and provider to support this level of service.
Find out in this video how Orange and Genesys help organizations like yours get ready for the future and amaze your customers every single time they get in touch with you. With partners focusing on both innovation and your success worldwide, you can future-proof your business as it continues to evolve.
Why choose Orange and Genesys?
Connect with our sales team
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Webinar I 23 October 2020
Webinar: The business leaders’ CX survival guide
Join Orange Business Services and Genesys as they discuss their survival guide to customer service.
eBook I 1 December 2021
8 considerations for exceptional customer engagement in retail
Build a powerful, customer-centric contact center that delivers satisfaction and generates loyalty while growing revenue.
Case study I 17 October 2019
A global cruise line catches the wave of superior customer service
Orange Business Services is enabling this global cruise line to flexibly manage its capacity and improve customer satisfaction and loyalty.
Blog I 14 July 2021
The collaborative contact center: why Microsoft Teams integration is no longer optional
Build a next-gen collaborative contact center choosing Orange Business Services.
Case study I 8 January 2020
A customer experience with just the right fit
Find out why a leading brand in the premium segment of the global apparel market chose Orange and Genesys.
Case study I 7 January 2020
From service call to sales engine: a contact center transformation
A leading French insurance company decided to power up their contact center to support their business strategy.
Blog I 6 April 2021
Humanizing VIP experience through video
Forward–thinking companies are investing significantly in reshaping customer support and engagement.
Blog I 6 April 2021
Putting more WOW into digital customer experience
By introducing digital channels, contact centers are better placed to become revenue generators.