Creating AI-powered journeys for employees and customers alike
Webinar: Meeting the needs of tomorrow’s customers
The global pandemic has increased pressures on customer service operations. But instead of letting customer experience take the hit, forward-thinking companies are increasing investments to significantly reshape their approach toward customer support and engagement.
In this webinar, we discuss how Philip Morris International, a leading international tobacco company, ensures continued excellence in CX even in the most challenging times.
It's all about predicting the future
Predictive engagement tools like those offered by Orange Business Services and Genesys empower you to understand what your customers are thinking ahead of time. This allows you to engage with them when they want, where they want, and how they want – even before they contact you.
A global cruise line catches the wave of superior customer service
A global cruise line wanted to enter the competitive U.S. market for cruise shipping by offering both end customers and travel agencies the ability to book trips online. They did this by replacing the existing on-premises Genesys-based contact center and their fragmented support model with Unified Engagement Suite based on Genesys PureCloud, deployed and managed by Orange Business Services.
Future-proof your customer experience with
Orange Business Services and Genesys
Customer expectations are evolving rapidly, putting your business success and competitive viability at stake. Delivering the omnichannel experience that customers expect requires the right solutions, infrastructure and provider to support this level of service.
Find out in this video how Orange and Genesys help organizations like yours get ready for the future and amaze your customers every single time they get in touch with you. With partners focusing on both innovation and your success worldwide, you can future-proof your business as it continues to evolve.