Differentiate your business with digital-first, AI-powered customer engagement across the globe
Digital and AI rewrite the rules of customer engagement, featuring Forrester and Belfius
As customer behaviors continue to shift online, providing instantaneous service and digital experiences is essential to creating lasting, memorable experiences. Our guest speaker from Forrester will walk us through the new CX reality. Customer Belfius Insurance will tell us how they accelerated digital-first engagements and embraced AI-powered CX technologies to deliver truly customer-centric experiences.
RS Components chooses Orange as sole managed service provider to improve business agility globally
RS Components, a global solutions partner for industrial customers and suppliers, entrusted Orange to carry out a major transformation of its entire global infrastructure, digitize its sales processes, move its contact center activities to the cloud and upgrade its workspace capabilities through the integration with Microsoft Teams.
The future of CX per industry
Future-proof your customer experience with
Orange Business Services and Genesys
Customer expectations are evolving rapidly, putting your business success and competitive viability at stake. Delivering the omnichannel experience that customers expect requires the right solutions, infrastructure and provider to support this level of service.
Find out in this video how Orange and Genesys help organizations like yours get ready for the future and amaze your customers every single time they get in touch with you. With partners focusing on both innovation and your success worldwide, you can future-proof your business as it continues to evolve.
Why choose Orange and Genesys?
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Case study I 8 January 2020
A customer experience with just the right fit
Find out why a leading brand in the premium segment of the global apparel market chose Orange and Genesys.
Case study I 7 January 2020
From service call to sales engine: a contact center transformation
A leading French insurance company decided to power up their contact center to support their business strategy.
Blog I 6 April 2021
Humanizing VIP experience through video
Forward–thinking companies are investing significantly in reshaping customer support and engagement.
Blog I 6 April 2021
Putting more WOW into digital customer experience
By introducing digital channels, contact centers are better placed to become revenue generators.