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Creating AI-powered journeys for employees and customers alike

 
More than ever before, your success is defined by the quality of your customer relationships and the experiences you deliver. Yet legacy infrastructure can hinder your ability to deliver consistent service across all channels and touch points. Customer expectations are evolving rapidly, putting your business success and competitive viability at stake.
 
 

Webinar: Meeting the needs of tomorrow’s customers

The global pandemic has increased pressures on customer service operations. But instead of letting customer experience take the hit, forward-thinking companies are increasing investments to significantly reshape their approach toward customer support and engagement.
In this webinar, we discuss how Philip Morris International, a leading international tobacco company, ensures continued excellence in CX even in the most challenging times.

Survey report: The future for customer experience during the pandemic

Survey report: The future for customer experience
What you need to know about the behaviors and mindsets of customer experience decision-makers and their concerns for the future.

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The business leaders’ customer experience survival guide

Explore how organizations can survive in the world of customer experience and deliver loyalty-winning customer service.

 
 

Connecting the dots between customer satisfaction and employee performance

Connect the dots between customer satisfaction and employee performance

Next-gen collaboration customer experience with Microsoft, Genesys and Orange
Giving agents a single interface with instant access to chat, voice, video and screen sharing eliminates lost time jumping between contact center and UC apps and directories while handling calls and follow-ups. Learn more about next-generation collaboration in this ebook.

Download the ebook

 
 

1,300 organizations have trusted Genesys to help them migrate

Ready to take the leap?

As an executive who’s responsible for driving customer experience innovation, you face the challenge of increasing customer expectations while relying on existing contact center operations and technology. With partners focusing on both innovation and your success worldwide, you can future-proof your business as it continues to evolve.

Download our executive brief

 
 

It's all about predicting the future

Predictive engagement tools like those offered by Orange Business Services and Genesys empower you to understand what your customers are thinking ahead of time. This allows you to engage with them when they want, where they want, and how they want – even before they contact you.

 
 
A global cruise line catches the wave of superior customer service

A global cruise line catches the wave of superior customer service

A global cruise line wanted to enter the competitive U.S. market for cruise shipping by offering both end customers and travel agencies the ability to book trips online. They did this by replacing the existing on-premises Genesys-based contact center and their fragmented support model with Unified Engagement Suite based on Genesys PureCloud, deployed and managed by Orange Business Services.

Download the case study

 
 

What do industry analysts say?

To help navigate the increasingly complex service technology landscape, Gartner worked with more than 450 customer service and support leaders worldwide to create an objective map of how organizations are adopting tools to augment their live and self-service channels, voice of the customer, infrastructure, customer engagement and employee engagement.

The result is a multidimensional graphic known as Gartner’s Service Technologies Bullseye. The bullseye is a snapshot of what service leaders are doing in their respective functions.

Download the infographic

Current and Future Technologies in Service

 
 

Future-proof your customer experience with
Orange Business Services and Genesys

Customer expectations are evolving rapidly, putting your business success and competitive viability at stake. Delivering the omnichannel experience that customers expect requires the right solutions, infrastructure and provider to support this level of service.

Find out in this video how Orange and Genesys help organizations like yours get ready for the future and amaze your customers every single time they get in touch with you. With partners focusing on both innovation and your success worldwide, you can future-proof your business as it continues to evolve.

 
 

Customer-centric: AI, analytics and automation in the contact center

It’s about being able to tell the future

The use of artificial intelligence in automated systems has brought about a revolution in terms of lowering costs while improving efficiency. AI is even reaching out to contact centers, which have been the bastion of human interaction between companies and customers for many years.

Read more about AI developments in customer service in our blog on AI, analytics and automation in contact centers.

Read the blog

 
 

Why choose Orange and Genesys?

110+
unrivaled worldwide presence with coverage in 110+ countries and regional data centers in Europe, APAC and the Americas
550+
contact center experts to design, build and manage the solution that meets your specific needs
99.95%
high service availability with Service Level Agreements of 99.95%
24/7
customer support leveraging 5 Major Service Centers and 24 local service centers
 
 
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