Employee engagement is the cornerstone of customer satisfaction
Now, more than ever, customer experience (CX) and service leaders need to obsess less about stick-and-carrot productivity measures. They need a fresh approach to first improve first-call resolution, customer satisfaction, net promoter score and much more. One designed around five-star digital service and the data, communication and collaboration needs of employees – wherever they are working. Comprising four pillars, this approach is the first and crucial step towards connecting customer satisfaction and employee performance.
Webinar details
View this webinar with Microsoft, Orange Business and Genesys, and discover how to empower a next-generation collaborative contact center that delivers unmatched experiences to employees and customers alike.
- Extending customer service across the organization
- Maximizing cloud agility
- Transitioning to an AI-powered, data-driven organization
- Managing CX and employee performance from a distance
- Extending customer service across the organization
- Maximizing cloud agility
- Transitioning to an AI-powered, data-driven organization
- Managing CX and employee performance from a distance
Intended audience
Heads of Customer Service Operations, CEOs, CDOs, Contact Center Managers/Directors, COOs, CX Managers, Heads of Marketing, CTOs
Speakers
- Damien Maurel – Head of EIC Solution Experts Europe, Orange Business
- Gilles Talbot – Strategic Business Consulting Director, Genesys
- Taimoor Husain - Global Strategy Lead, Microsoft
- Valerie Scavinner – VP of Global Strategic Alliance, Genesys