Employee engagement is the cornerstone of customer satisfaction
Webinar details
View this webinar with Microsoft, Orange Business and Genesys, and discover how to empower a next-generation collaborative contact center that delivers unmatched experiences to employees and customers alike.
- Extending customer service across the organization
- Maximizing cloud agility
- Transitioning to an AI-powered, data-driven organization
- Managing CX and employee performance from a distance
- Extending customer service across the organization
- Maximizing cloud agility
- Transitioning to an AI-powered, data-driven organization
- Managing CX and employee performance from a distance
Intended audience
Heads of Customer Service Operations, CEOs, CDOs, Contact Center Managers/Directors, COOs, CX Managers, Heads of Marketing, CTOs
Speakers
- Damien Maurel – Head of EIC Solution Experts Europe, Orange Business
- Gilles Talbot – Strategic Business Consulting Director, Genesys
- Taimoor Husain - Global Strategy Lead, Microsoft
- Valerie Scavinner – VP of Global Strategic Alliance, Genesys