Winning the Global Consumer Electronics Industry

A checklist for global, consistent and secure CX

Companies are looking to create unique personalized experiences that optimize every stage of the customer journey across each interaction, be it in-store or via a website, a mobile app, social media, smartphone, or e-mail, to deliver the right experiences at the right time. Done well, enriched customer experiences will enable businesses in the consumer electronics industry to build customer loyalty in driving sustainable competitive advantage in the long term.

In this ebook, find out the key trends shaping the future of customer experience and what the priorities are for a consistent and secure global CX. From contact center services to customer data analytics, Orange and Genesys can help you create lasting customer experiences.