RS Components (RS), a global omni-channel solutions partner for industrial customers and suppliers, operates in a highly competitive marketplace. It was looking to increase business agility and enhance its omni-channel offering to deliver best-in-class customer service.

Disruptive digital distribution companies are becoming a greater threat to RS’ business. The UK-headquartered company realized that it needed to accelerate its digital transformation to compete effectively and to avoid any business risk from legacy systems.

RS chose Orange Business Services as its single end-to-end managed service provider to realize its strategy. Orange will transform the company’s entire global infrastructure, which supports more than 7,000 employees, digitize its sales processes and move its contact center activities to the cloud.



The transformation journey with Orange has so far been very effective. It is one of true collaboration and partnership. The new Orange Business Services infrastructure supports a secure, resilient, future-proofed, omni-channel offering, while supporting our remote working strategy.

 

Jes Reilly, Vice President IT Operations, RS Components

The range of services from Orange covers WAN, LAN, security, conferencing, video, voice and contact center services and support. Orange is also providing a fully integrated voice services and cloud-based platform. It comprises Orange and partner services, including Global SIP, Teams Direct Routing, Business Talk and Genesys Cloud.

These transformation projects are designed to reduce the company’s costs, modernize its network and bring on board new technologies. They include SD-WAN and telephony upgrades to future proof its business. With a single platform for connectivity, cybersecurity, collaboration and customer experience domains, RS can run its business online remotely across thirty-two countries. It also allows the company to continuously innovate and create new services.

At the same time, the extensive IT transformation will increase business agility, meet PCI DSS regulatory compliance mandates and simplify RS’ business processes. Importantly, it ensures that customers and partners have a consistent experience through multiple channels of engagement, both by telephone and online. Orange has upgraded the company’s telephony capabilities to enable contact center agents to work from home remotely and has integrated videoconferencing into Microsoft Teams, which has been invaluable during the pandemic.

Addressing unique business challenges

Orange has worked closely with RS Components throughout the process, providing consultancy to help the company better understand its current business challenges. As a result, Orange has helped RS develop its future IT strategy and roadmap.

The transformation has been carried out during the lockdown constraints of the pandemic. RS was impressed with our ability to deliver despite a global crisis, with over 65% of the scope being delivered ahead of schedule.

The fully integrated voice services and cloud-based platform now completes the global managed service partnership. Orange Business Services will now provide WAN, LAN, security, conferencing, video, voice and contact center services and support through 2026.

Moving forward, the solution from Orange Business Services will also ensure that the company’s network transformation is SD ready.