Instead of dramatically resetting customer expectations, the pressure and stress of today’s turbulent environment seems to be intensifying customer needs. Trustworthy, frictionless and timely customer care is needed more than ever. Daily business performance now rests in the hands of remote contact center agents, so to drive success, organizations must maintain clear contact with internal teams, suppliers as well as customers. This is paramount because as brands around the world become comfortable with operating in the new normal created by the pandemic, many are noticing that customer tolerance levels for poor or slow service are starting to shrink.
Join Orange Business Services and Genesys as we discuss our survival guide to customer service. The session explores how organizations can survive in the world of customer experience and deliver loyalty-winning customer service.
Head of customer service operations, CEO, CDO, contact center managers/directors, COO, CX managers, heads of marketing, CTO
- Gianluca Salvaneschi, Digital Customer Experience Sales Manager, Europe, Orange Business Services
- Jonas Wallengren, Principal Consultant, Business Consulting and Innovation, Orange Business Services
- Valerie Scavinner, VP, Global Strategic Alliance, Genesys