[Replay] The business leaders’ customer experience survival guide

A truly digital contact center redefines the customer experience from start to finish. It’s not just about having the right channels available for customers to use; it's also about integrating technology across the business to provide full customer context with each interaction and leveraging customer data to provide proactive service. Using practical examples, this on-demand session discusses how digital transformation can breathe a new lease on life into your contact center.

Instead of dramatically resetting customer expectations, the pressure and stress of today’s turbulent environment seems to be intensifying customer needs. Trustworthy, frictionless and timely customer care is needed more than ever. Daily business performance now rests in the hands of remote contact center agents, so to drive success, organizations must maintain clear contact with internal teams, suppliers as well as customers. This is paramount because as brands around the world become comfortable with operating in the new normal created by the pandemic, many are noticing that customer tolerance levels for poor or slow service are starting to shrink.

Webinar details

Join Orange Business and Genesys as we discuss our survival guide to customer service. The session explores how organizations can survive in the world of customer experience and deliver loyalty-winning customer service.

Intended audience

Head of customer service operations, CEO, CDO, contact center managers/directors, COO, CX managers, heads of marketing, CTO


  • Gianluca Salvaneschi, Digital Customer Experience Sales Manager, Europe, Orange Business
  • Jonas Wallengren, Principal Consultant, Business Consulting and Innovation, Orange Business
  • Valerie Scavinner, VP, Global Strategic Alliance, Genesys


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