Choose the solution that will help you reach new heights
When brands capture feedback, they can identify gaps in products and processes and move forward in a way that pleases their customer base. Automatically analyzing 100% of interactions propels this process. It proactively prevents repeat contact for recurring issues, ensures extra care to retain customers and improves journeys to attract new customers.
- Gather direct feedback from contact center interactions in real-time across all channels
- Track trending issues and the most mentioned topics
- Tap into advanced analytics, including emotion, correlation and root-cause analysis
- Assess calls on the go, and alert supervisors if necessary
- Guide agents mid-call with next-best-action support
- Fix broken processes to reduce repeat contact
- Tailor your approach based on new insights, and increase customer loyalty
- Run automated compliance audits to ensure that your company is complying with regulations
- Single out best-agent practices to personalize training based on skill sets and performance
- Detect "at-risk" customers to reduce churn
- Boost conversion by identifying buying signals and up/cross sell opportunities
Not forgetting ROI
Watch your ROI soar high thanks to improved agent effectiveness and an overall boost in returning customers.
An experienced integrator you can trust
We are a proven integrator with unique capabilities in machine learning, analytics and automation and will map and meet your business needs. We integrate Voice of the Customer into existing contact center solutions for a seamless approach and a bespoke end-to-end journey. Our aftercare service has 15 experts to solve any issues you may encounter.
We have a vast repertoire of business partners, and you'll benefit from working with leaders in the customer service market, including:
Customer case studies
Our comprehensive expertise and experience has helped many global customers benefit from our solutions.