Quality Monitoring: empower your employees to perform to their potential

Harness the power of Quality Monitoring to ensure perpetually improving customer service and enhance your business. Record all interactions from each communication channel to assess agents and receive bespoke performance-based guidance on how to develop their skills.

Identify the solution that will benefit you the most

Orange will help personalize the solution to fit your contact centers and enrapture your workforce. Agent-specific training and identifying drawbacks are just two of the many advantages of Quality Monitoring.

Identify the solution that will benefit you the most

Not to mention ROI boosts

Reduce time spent for customers waiting on the phone and deliver more effective customer service.

Not to mention ROI boosts

It empowers everybody

From owners to agents, Quality Monitoring assures that your organisation is improved at every level.

It empowers everybody

An experienced integrator you can trust

We are a proven integrator with unique capabilities in machine learning, analytics and automation. We will map your business needs and smoothly integrate Quality Monitoring into your contact center for a seamless approach and a bespoke end-to-end journey. Our aftercare service has 15 experts worldwide to solve any issues you encounter.

Customer case studies

We have a vast repertoire of business partners, and you will benefit from working with several leaders of the customer service market, including Genesys, Nice and Verint. Our expertise and experience have helped many global customers benefit from our solutions; take a look at the success stories below!

Customer case studies