Genesys: our platinum partner for augmented customer experience

A Leader in Gartner's Magic Quadrant™ for Contact Center as a Service, Genesys is at the forefront of contact center-related digital innovations that offer customer experience (CX) and call center technology to mid-sized and large businesses. As one of the top platinum partners of Genesys, Orange Business helps Genesys to deploy complex projects like niche application development, integration of artificial intelligence in the contact center, initiation of disaster recovery plans, and other need-specific innovations.

Fostering a worldwide alliance for elevating customer experience: uniting for transformation

For over two decades, Orange and Genesys have been a powerful global partnership, tackling customer experience challenges together. From on-premises CTI to cutting-edge cloud contact center and AI solutions, our Gold-level alliance thrives on unrivaled global networks, end-to-end services, and Genesys' pioneering position in customer service solutions.

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Genesys and Orange Business: a partnership created for excellence

Orange Business is an invaluable (and single) point of contact to spur the contact center transformation for our clients, and Genesys is the world’s #1 customer experience platform. So, it was natural that these two best-in-the-field providers combined forces to offer the best contact center orchestrations for businesses.

Together, we act as a one-stop shop providing end-to-end contact center services aligned with customers’ goals and have assisted over 45 international clients who have contact centers across the world.

Unified Engagement Suite - Genesys

By putting together our best attributes, we have created Unified Engagement Suite – Genesys, which brings together the expertise of Orange and the excellence in solution quality from Genesys. The three pillars of our offer are:

  • Customer experience augmentation: enhance the omnichannel customer experience by incorporating advanced digital features
  • Employee experience augmentation: empower employees with innovative contact center tools to flawlessly execute their tasks
  • Journey orchestration: envision the customer journey and take decisive actions

We are experts in deployment with 100+ Genesys-certified experts and global telephony coverage. The offer is based on Genesys Cloud, a native cloud platform that combines advanced contact center features with unified communications capabilities.

Genesys Cloud Architect Certified Specialist

  • Genesys Cloud Certified Professional – Implementation, Reporting and Analytics, Contact Center Administration
  • Genesys Cloud Certified API Developer
  • Genesys Cloud Certified Associate
  • Genesys Cloud Outbound Dialer Certified Specialist
  • Genesys Cloud Workforce, scripting and Quality Management Certified Specialist
  • Genesys Certified SIP Server 8 Consultant
  • Genesys Certified e-Services 8.5 Consultant
  • Genesys Certified CIM8 Troubleshooting for Support
  • Genesys Certified Voice Platform 8.5 Consultant
  • Genesys Certified Platform SDK 8.5 Developer
  • Genesys Certified Interaction Recording 8.5 Consultant
  • Genesys Certified Associate - PureCloud
  • Genesys Certified Intelligent Workload Distribution 8.5 Consultant
  • CIC Core – PureConnect
  • Interaction Center Certified Engineer (ICCE)

Next-gen contact center solution

Orange Business proposed the ideal transition pathway for one of the world’s leading personal computer vendors. Upon approval, we launched a pilot version of the next-gen contact center solution (Genesys Cloud) with five agents representing different business units and regions.

The solution was designed to meet all of the company's requirements, and the result was overwhelmingly positive. The agents immediately felt the superiority of the Genesys Cloud platform, and they became active ambassadors for the new solution. The success of the pilot propelled Orange Business to initiate one of the largest contact center transformations, comprising 14,530 agents, 97 sites, 35 countries and five different business units.

Visit Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. By transforming back-office technology to a modern revenue velocity engine, Genesys enables true intimacy at scale to foster customer trust and loyalty.