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To acquire new customers and ensure their loyalty, companies must strengthen their relationships, taking into account all communications channels. End users expect and demand more, so companies must adopt a 360° customer relationship strategy to satisfy new trends and expectations, while securing their data and privacy.

Strengthen your business

 

Engage your customers
Provide your customers with unique and effortless interactions with skilled agents.
Build a truly personal experience based on their unique profiles.
Deliver a prompt, consistent and proactive resolution for their issues.

Empower your employees
Enhance your quality of service and sales strategy to strengthen the loyalty of your customers.
Improve the operational efficiency of your agents and reduce their turnover.
Reduce your costs and ensure flexibility to sustain your activities.

 

90,000

contact center seats in 87 countries

Enrich your services
Differentiate from your competitors through innovative services.
Place data at the heart of your decision-making process and define a smarter engagement strategy.
Create proactive interactions with your customers.

Build a fully-digital channel
Offer a user-friendly web portal and mobile applications with smooth navigation for a pleasant user experience.
Secure your customers' data, since any leak can have a tremendous impact on your brand image.
Choose a flexible solution that you can easily down- or upscale.

 

Take your customer relationships to the next level

 

Fulfill your customers’ high expectations
Deliver a consistent omnichannel experience, combining rich digital interactive media with voice for a seamless and effortless journey.
Gain superior insight of each customer contact to personalize your approach and offer a quick and efficient resolution.

Make the most of your skills and assets
Provide your agents with a single tool and a complete view of customer contacts right in the web browser.
Leverage advanced real-time analytics and historical reports to efficiently monitor, manage and coach your agents.
Ensure unified communications and collaboration between front office and back office.
Automate your agents’ simple and repetitive tasks.

€11.7M
invested in contact center infrastructure and innovation in 2015
 

260 million

customers; we have the experience in fostering customer relationships

Make your customer relationships unique
Collect and analyze meaningful data in real time to reach out to customers with dialog properly aligned to their unique profiles.
Render customer services proactively to prevent and diagnose issues before they occur.

Control your customers’ journeys from end to end
Take the performance of your website to the next level with our optimization and protection solutions.
Make every step of your customers' experience secure, from their visit on your website to the storage of their data in your data centers.
Move your services to the cloud for higher scalability and flexibility.

 

Our modular offering covers every aspect of your customer relationships

 

Customer relationship management

Contact Center Access
A suite of services for international inbound call collection and outbound call delivery

Managed Contact Center Premium
Managed virtual IP contact center, enabling unified contact management worldwide

Flexible Contact Center
Cloud-based contact center, offering multiple media and applications for an outstanding customer experience

Customer experience enhancement

Content Delivery Network
Solutions that enable you to optimize the delivery of your content

Network Boost
International application performance management and acceleration

Customer connection security

DDoS
Defense for your website against all types of denial-of-service attacks

 

KONE is delivering a richer customer experience

 

"Providing an outstanding customer experience to our customers is one of our strategic cornerstones. Orange Business Services has been instrumental in helping KONE with our digital transformation, upgrading our contact center solutions to the next generation with plans to add multimedia and SIP services in the future."

Antti Koskelin, CIO, KONE

 

Why choose Orange Business Services?

 

The power of a global operator and a large scale digital service provider

  • Unrivaled worldwide presence with coverage in 110+ countries and regional data centers in Europe, APAC and the Americas
  • 550+ contact center experts to design, build and manage the solution that meets your specific needs
  • High service availability (Service Level Agreement of 99.95%)
  • 24/7 customer support leveraging 5 Major Service Centers and 24 local service centers

Recognized in the industry

Magic Quadrant for Contact Center as a Service, Western Europe, Gartner, 2017

Asia Pacific Cloud Contact Centre Service Provider of the Year, Frost & Sullivan, 2016