GlobalData: Orange Business adds predictive AI power to its network monitoring with Service Manage - Watch launch
Date: 31 May 2022
Analyst: Gary Barton
GlobalData’s Intelligence Report provides an insight on the Orange Business Service Manage - Watch offering, a cross-functional supervision service that interfaces with a full range of traditional monitoring and reporting capabilities with the addition of an AIOps component.
According to the report:
"Service Manage-Watch adds genuine predictive AI power to Orange’s performance monitoring portfolio. Orange’s proven consultative capabilities will help businesses ensure that they are getting the best out of Service Manage-Watch’s capabilities. This launch strengthens Orange’s position as an independent cloud access aggregator and gives it differentiation versus hyperscalers."
– Gary Barton, Principal Analyst, Enterprise Technology and Services, GlobalData
"We are delighted with Global Data’s positive reaction to our new IT services supervision solution, Service Manage – Watch, and its positioning in the market amongst our competitors, Telco and hyperscalers.
"In the framework of a company’s digital transformation, customers have more and more choices regarding the IT services they deploy to support their business, as well as a choice of service providers.
"As both a telco-native company and an integrator, we understand just how important performance can be to take a business from merely functioning to being outstanding when it comes to supporting business initiatives. Service Manage-Watch is a game-changer for enterprises focused on optimal performance, guaranteeing the availability of applications and networks, while enhancing decision making to increase productivity and user satisfaction. Furthermore, it is a key asset for our Multisourcing Service Integration (MSI) approach."
Daniel Bigagli, Vice President Enterprise Services, Orange Global Solutions for Business