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The way we work has changed. It’s no longer about providing products and solutions. Customer experience and employee experience are more important than ever. So, businesses need to shift from the traditional view that customer service is a cost center, while customer engagement is a profit center. And they need to empower their employees, too.
The new way of working is hybrid. Employees expect a different experience when joining a company and flexibility is key. They want to work from any device, anywhere, at any time – supported by best-in-class tools and applications. Consequently, businesses are being challenged to move away from one-size-fits-all working models.

Want to know more?

Contact our experts to discuss how to make your digital workplace happen. We’ll also show you what we’ve done for others in the same situation.

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Hybrid workplace – any place, any device, any time

Hybrid workplace – any place, any device, any time

This Global Data report zooms in on the new hybrid workforce with complex demands and the new approach for a digital workplace, enabling knowledge workers and inspiring creativity.

Read the report

 

 

Learn more in our blogs

Why the new world of IT is fast, flexible and moving to a device-as-a-service consumption model

Why the new world of IT is fast, flexible and moving to a DaaS consumption model

IT decision makers are expected to support the introduction of new working models with customers who expect high-quality experiences. To do so successfully requires a move away from infrastructure-focused SLAs to a device-as-a-service operating model that puts the user first.

Read the blog

Why the way you equip your employees could help you win The Great Resignation

Why the way you equip your employees could help you win The Great Resignation

Employers need teams that can help propel the business through economic recovery to capitalize on opportunities in the coming months and years. But to build those functions, they need to rethink the employee experience to halt a mass exodus of workers.

Read the blog

Why the new world of IT is fast, flexible and moving to a device-as-a-service consumption model

Why the key to future workspace success is user adoption

As working models change and businesses invest in digital workspaces to facilitate new ways of working, user adoption has been brought sharply into focus. Organizations that wish to enable new models of working need to deploy the right technology today.

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Why the way you equip your employees could help you win The Great Resignation

Putting communication at the heart of employee engagement

As businesses move to new working models, those that overlook the importance of collaboration and communication will struggle to hold on to their best and brightest at a time when acquiring new talent is harder than ever.

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Our experts can help make your digital workplace happen. They can even show you what we’ve done for other businesses in the same situation.

 
 

Technologies enabling the digital workplace

The right technology deployed in the right way to support your workforce is vital to keep up with the pace. We empower your workforce to collaborate, communicate, connect and provide an excellent customer experience from anywhere, anytime, using any device in a secured environment.

 

Collaboration tools Share and exchange information simply and securely.

Unified communications Integrate voice, IP telephony, audio conferencing and video conferencing to interact seamlessly.

Desktop-as-a-service (DaaS) Access the entire workplace environment (back-up, cloud, VPN access, security policies, etc.) from anywhere and any device, while keeping your data safe.

Mobility Allow users to flexibly and securely work from anywhere using any device.

Customer relationship management Remove silos by connecting your sales, marketing and customer support operations to deliver an outstanding customer experience.
 

Transformation to a hybrid workplace and a consistent user experience requires a global response – both "physical" and "digital." The result should exceed both the expectations of employees and the needs of the company. After all, you’re aiming to be a leader.

New tools for collaboration and remote interaction, integration into business applications, and artificial intelligence and automation of low value-added tasks are all essential, but tools won't do everything. The right level of employee training and support for employees must be provided to get the full value from these technologies.

80%
of customers say the experience businesses provide is just as important as their products and services

Source: Salesforce report - State of the Connected Customer (second edition 2021)

 

More than 7 out of 10
organizations will invest in return-to-work technologies

Source: Orange Business Services Customer Survey, 2021

A digital workspace can ensure that your teams are equipped to deliver the CX your customers demand. To really succeed and get the most out of your digital workplace, you need to:

Develop an employee-centric approach
Put yourself in your employees' shoes. Our Persona Assessment looks at how you work today and determines how you could work better tomorrow.

Implement simple, fully integrated and secure collaboration systems
We provide simple yet effective collaboration tool sets that support all worker profiles to make sure that your teams deliver outstanding experiences to your customers.

Expect and accommodate for change
Recognize that there are different remote-working profiles. We assess the essentials such as connectivity, security, digital maturity, business profile, workplace environment, equipment and more to assure that your teams deliver that all-important outstanding customer experience.

 
 

Our services

If you already know what you need, then you may want to take a look at our standard collaboration services based on leading vendors.

 

KONE optimizes its service with a cloud contact center

As part of an upgrade, Orange moved KONE’s legacy site-based contact center infrastructure to the cloud, providing scalable, flexible, omnichannel capabilities, intelligent call routing and built-in security.

Read the story

 

RS Components improves business agility globally

RS Components chose Orange Business Services as its single end-to-end managed service provider to increase business agility and enhance its omni-channel offering to deliver best-in-class customer service.

Read the story

 

 

Ensure maximum performance for remote working and collaboration in an environment of disruption

In this webinar, we use proven customer examples to demonstrate the best approaches for remote working and collaboration. Discover our professional recommendations for what actually works and how you can implement a solution right now.

 

Our key partners

Microsoft

Zoom

Cisco

 

 

Why Orange Business Services?

We alleviate the complexity of digital workplace transformation with a comprehensive and integrated set of supporting technologies. With data integration and data security as the utmost priorities, we integrate disparate applications and requirements into a single supported solution, designed with your specific needs in mind. We are committed to your success.