Simplify your multisourced environment

In a fast-changing telecommunications market, it is more important than ever to maintain control and visibility of the performance of a multisourced environment.
Enterprise IT frameworks have become more complex – especially with the rise of new hybrid technologies and services, provided by an ever-increasing number of suppliers. The challenge for CIOs is to get their multiple suppliers to work together effectively and overcome the complexity of governing them uniformly.

This is where our Multisourcing Service Integration (MSI) model can help. As a multisourcing service integrator, we bring the required governance at the operational level and at the third-party contract level, along with the security processes and policies that will identify and mitigate the risk from a business perspective.

MSI enables you to overcome the challenges of integrating and managing your external suppliers and internal service providers. It aligns services with your business, boosts innovation, drives collaboration and delivers continuous service improvement.

employees dedicated to enterprise businesses


Market Trends: MSI-SIAM Buyer Behavior in Managed Communications Services

MSI: the latest trends

Enterprises today are expanding their IT resources beyond their traditional IT footprint and managed services – and, in the future, MSI services will be central to managing these large, complex, evolving communications infrastructures. Outsourcing the multisourcing service integrator role is a critical decision for any organization considering delegating vendor management to a third party.

We’d like to share with you Gartner’s new Market Trends: MSI-SIAM Buyer Behavior in Managed Communications Services study, which discusses market trends, challenges, vendors and recommendations as well as key conclusions.

Read the report


Multisourcing Service Integration

Flexibility, control and peace of mind

Over the last 10 years, the pace of the environment we live in has truly accelerated. This is especially true when it comes to IT and telecommunications. So it is more important than ever for you to maintain control and visibility of the performance of your service providers.

Our Multisourcing Service Integration whitepaper shows how you can accelerate digital transformation through re-defining the services approach: how to lower costs, lower risk and improve performance. It addresses the different MSI options, benefits and strategies – accompanied by real-life stories.

Download the whitepaper


What can MSI do for you?

Technology has driven digital transformation and opened many new opportunities and markets worldwide. But the increasing variety and availability of different technologies, such as SD-WAN, telephony and cloud, from multiple suppliers have also increased infrastructure complexity.
Multisourcing Service Integration (MSI) allows you to regain control over your suppliers, costs and IT estate, while ensuring that all services work in harmony.

Download the brochure


Multisourcing Services Integration


MSI from Orange Business Services


With the digital revolution came a multiplication of technologies. Numerous endpoints and connected devices, more suppliers, cloud and app services, data flows and complexity – they’re all already a part of our daily business lives – and there is much more to come. As a service provider and integrator, we can orchestrate your data journey, efficiently coordinating and integrating service delivery.

The videos below will help you understand how to overcome the increasing complexity driven by today's emerging technologies and explains how Multisourcing Service Integration from Orange Business Services can help you to effectively and efficiently manage your growing mass of vendors.


"Multisourcing Service Integration is all about us managing on your behalf the complexity of your ecosystem for the benefit of your business and your customers."

Paul Joyce, Executive Vice President, Customer Service and Operations, Orange Business Services

"The more effectively an organization integrates and manages its global solutions, the better the business performs and enables their digital transformation."

Samir El Rashidi, Director Enterprise Services, Orange Business Services

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Read more

Blog I 10 February 2020
RPA: MSI’s winning hand for performance enhancement
CIOs want to see a significant improvement in the way their services are run. Robotic process automation (RPA) holds the answer.

Blog I 14 October 2019
AIOps: data-driven decision making for better IT service management
AIOps is the application of machine learning and data science to IT operations problems. So why is AIOps needed, and how can it be applied to enhance IT service management and automation?

Blog I 14 October 2019
Orange Business Services a “vendor to watch” in Gartner MSI-SIAM report
This comprehensive document dives deep into the benefits to organizations from deployment of MSI-SIAM across industries and discusses the most significant challenges from deployment of MSI.

Blog I 19 April 2019
Governance and compliance in a multi-vendor environment
MSI has become the norm for global enterprises that want to take back control, guarantee end-to-end service and optimize costs.

Blog I 26 November 2018
Powering successful cloud migration with MSI
With Multisourcing Service Integration, you can be sure you're getting the maximum advantages without the inconveniences or frustrations a new environment often brings.

Blog I 26 November 2018
MSI: A smooth journey to a new beginning
A well-thought-out transition and transformation strategy is an essential phase of multisourcing service integration.

Blog I 26 November 2018
MSI service desk: Integrating people, processes and solutions
MSI can help when your internal service desk is struggling to maintain a consistent QoS in a complex vendor environment.

Magazine I 26 November 2018
MSI: Taking the complexity out of SD-WAN management
SD-WAN technology is complex, made in different molds and weighted down with contracts. Multisourcing Service Integration can relieve the burden of the SD-WAN management.

Blog I 22 June 2018
MSI: The secret to managing a complex vendor landscape
IT managers know that they need to take back control of their IT estates, but many a night’s sleep has been lost on where to start.