Orange Business acknowledged as a Vendor to Watch for MSI services in Gartner 2019 "Market Trends: MSI-SIAM Buyer Behavior in Managed Communications Services"

Date: 29 May 2019


Orange Business was acknowledged as a Vendor to Watch MSI services in 2019 Market Trends: MSI-SIAM Buyer Behavior in Managed Communications Services. We believe this recognition is due to investment in standardized offerings and toolsets to cover the managed communications services markets.

Enterprises today expand their IT resources beyond their traditional IT footprints and managed services – and MSI services will be central to managing these large and complex evolving communications structures in the future. Outsourcing the multisourcing service integrator role is a critical decision for any organization delegating vendor management to a third party.

With growing demand and MSI becoming more and more critical, it’s really worth taking a look at what key industry analysts are saying about it. We invite you to read Gartner’s newly published report and see why we are one of vendors to watch.

The report can be found on and is only available for subscribers or for purchase.

Key Findings:

  • “Extending geographical scale and scope of their capabilities is the main benefit from multisourcing service integrator/service integration and management in most industries, mainly in manufacturing and services.”
  • “The main challenges organizations see in MSI-SIAM are related to hidden costs and activities, mainly in the manufacturing and banking industries together with service transition and deployment times being higher than expected.”
  • “Organizations group managed mobility and network services together while unified communications, desktop management and managed M2M are added to that group when CIOs decide to consolidate services using just two MSI-SIAM providers.”

Gartner, Market Trends: MSI-SIAM Buyer Behavior in Managed Communications Services, Pablo Arriandiaga, Lisa Unden-Farboud, Jim Longwood, Susanna Silvennoinen, Gaspar Valdivia, 29 May 2019

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