We asked our customers what impact COVID-19 has had on their businesses. Here’s what they said.

The first half of 2020 has been an extraordinary time for everyone. The global pandemic has brought so many changes and challenges, including the continuation of critical services and day-to-day business.

Orange Business conducted an online survey asking our customers how they have been impacted, what their future priorities are and what they think about the services they received from us during these difficult times. Below is a quick roundup of some key points shared with us.

For more details, we put all the results into an infographic for you to study. You can see the full version by clicking here.

What impact has the COVID-19 crisis had on your business?


The COVID crisis has had a big impact on business

42% of respondents said the crisis has had a strong negative impact on their business and operations globally. This is no surprise, given the level of restrictions everyone faced. In the very worst instances, local lockdown rules made business continuity impossible, and almost every organization faced significant challenges just to continue at some level of operation.

Remote working reinvents collaboration

For many, working from home was a complete novelty. Being suddenly excluded from the corporate environment presented them with big challenges, both technical and personal. Organizations trying to facilitate this surge of remote working faced their own challenges to equip and train their people in the face of big changes that were sometimes mandated overnight.

Our customers were able to meet these challenges with us at their side, partnering with them to find a way to keep them operating and taking care of their own responsibilities and customers. Digital services are at the core of how we help enable our customers to ensure they have a reactive and resilient business. 79% of respondents think that the crisis has changed the way they use digital services. Many of those changes will endure, as organizations and workers have found new, and sometimes better, ways of collaborating. Big changes happened during the crisis, and much more evolution in the way we work can be expected.

What are your top five priorities now?

Regardless of what business it impacted and where, the crisis is principally a health crisis. This reality is reflected by 95% of our customers responding to the survey that better management of health and safety is one of their five highest priorities.

Mindful that there could be future disruption from lockdowns or other restrictions, businesses are keen to continue to improve their collaboration tools. 64% put this as one of their top five priorities. Cloud and networks work hand in hand with collaboration tools and remote working, and 60% of respondents recognized improving cloud and network capabilities as one of their top five new priorities.

How does Orange Business measure up in a crisis?

Here at Orange, we are proud of the support we’ve given to our customers during these extraordinarily challenging times. Our survey respondents rated our support at 8.5 out of 10. They say a crisis can bring people together, and that’s also true in business. 40% of those respondents reported that their business relationship with us has evolved in a positive way, while 56% say it hasn’t changed.

75% of the respondents feel that Orange can support them with digital solutions to their business challenges in a future that is still full of unknowns. During the crisis, many of our customers have gained a stronger appreciation for the resilience of a digitally transformed business in the face of unforeseen obstacles.

As a result, many of them are now working with us to accelerate that digital transformation.

Glenn Le Santo
Glenn Le Santo

Editor in Chief, International, at Orange Business. I'm in charge of our International website and the English language blogs at Orange Business. In my spare time I'm literally captain of my own ship, spending my time on the wonderful rivers and canals of England.