MSI is a Multisourcing Service Integration solution, allowing seamless end to end management of multiple IT service suppliers and integrating and governing them through a single customer-facing IT interface.
Orange coordinates and integrates service delivery globally
Service Support & Delivery Management
▪ SPOC for all services gives efficiency improvements and cost reductions through economies of scale
▪ Business end to end driven means improving CSAT
▪ Improved Supplier Management through standard interface and process
End-to-end Performance Monitoring and Analytics
▪ Measure specific E2E KPI’s focusing on end user experience
▪ Deliver supplier specific KPI’s and end to end KPI’s to achieve customer business targets
Lifecycle & Contract management
▪ CBU presents a simple and consistent interface
▪ Contract risk assessments and mitigation, help customers in their technology innovation roadmaps, and advise on new trends
Unified Service Catalog & Service Pricing
▪ Structured service catalog that ensures easy and fast service ordering across technologies
▪ Service homogenization across providers enables faster delivery and easier exchangeability
Transition and Transformation support
▪ MSI Agile Project methodology for accurate planning, P&L and resource mobilization reducing project risks and optimize customer costs
▪ Clear business driven alignment to project deliverables
Governance at Regional and Central Scale
▪ MSI end-to-end contract execution to simplify complex solutions
▪ Systematic relationship ensures longevity and avoids dependency on individuals
Consulting services
▪ MSI maturity assessment : benchmarking approach, analysis of the current state & plan
▪ Audits, regulatory & compliance governance, recommendations & roadmap,
▪ Business risk analysis, supporting adoption and transformation
▪ Innovation & initiatives workshops, user-groups with key stakeholders