Seeking to establish precise data on the popularity of stores and boutiques in its city center and peri-urban areas, the city government of Dijon opted to employ the Orange Flux Vision solution. In a short time, the application produced a multitude of reliable statistics for the city to put into use.

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In the market for a reliable measurement solution

In this city of 260,000 residents, some store owners in the historic center had come to suspect that their shops were experiencing a drop in footfall – but was this really the case? The city government recognized the need to address their concerns and, if necessary, to readjust its commercial strategy if they were true; however, it lacked the tools required to provide an objective response. With the goal of obtaining precise numerical data on visitor flows in the city center, as well as in peri-urban areas, for comparison, Dijon set out in search of a precise measurement and analytical tool.

“We tried various different solutions, notably involving GPS data from cell phones, but they could only provide data aggregated over three years, which was not sufficient to refine the need over specific periods,” explains David Fau, Chief Data Officer for the Digital Department of Dijon. The historic capital of Burgundy finally opted for Flux Vision, the application developed by Orange Business whose results are built on data pulled from the mobile phone network.

The Flux Vision solution provides in-depth statistical knowledge of catchment areas, attractiveness and visit duration by different populations.


David Fau, Chief Data Officer, Digital Department of Dijon

A multitude of information at the user’s fingertips

Where are visitors coming from, and where are they going? What is their socio-demographic background? Are they staying around, or just passing through? Which area has the highest footfall on a given day, and which parts are quieter than others? Thanks to Flux Vision, Dijon now has the answers to all its queries.

“The Flux Vision solution provides in-depth statistical knowledge of catchment areas, attractiveness and visit duration by different populations,” confirms David Fau. Of course, all this is achieved in full compliance with GDPR, as the data is anonymized at the source.

So what was the result of Dijon’s investigation? With data collected in record time, the first survey performed with Flux Vision showed an equivalent level of popularity between stores in the city center and those in peri-urban areas – reassuring news for shopkeepers.

Easy to use, with rapid results

Gone are the days when a city would have to put people on the streets to measure visitor footfall. “Regarding the time it took before, we had to send out agents to do the counting – now, from the first days of the campaign, we have access to reliable and precise data,” notes the CDO. Another of Flux Vision’s assets is the ergonomic working environment, which is easy to use even for users with no prior experience.

“Orange Business provides a dashboard environment that’s easy to understand, even for people who aren’t data experts,” explains David Fau. “Charts can be extracted to illustrate our presentations in public meetings with elected officials or merchant associations. This has really simplified life for us!”

Further projects already lined up

The success of this initial measurement campaign performed with Flux Vision quickly gave Dijon ideas about further applications. These notably include obtaining a clearer picture of the popularity of the International Gastronomy and Wine Center, which opened its doors in 2022. David Fau has also received a number of questions about the tool, indicating growing interest in Flux Vision.

“We’ve already had discussions with other regions about how to recover data, and some of them have already switched to Flux Vision,” confirms the CDO. “I can only recommend that my colleagues in other communities work with Orange Business and Flux Vision.”

residents live in the Dijon metropolitan area