BNP Paribas Fortis

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BNP Paribas Fortis

With our vast experience, we were able to successfully deploy a voice-over-IP solution at 1,000 branches with 15,000 phone devices for BNP Paribas Fortis, the largest bank in Belgium. This call optimization and routing solution has enabled BNP Paribas Fortis to transform and enhance the way it delivers customer service.

Document ref: 0216/CCS-BNP-047(2)

 

“The migration to a VoIP solution with Orange Business Services has been very successful. It is a key part of our multi-channel strategy and is enabling our call centers and branches to focus on what they are each best at and, as a result, deliver better customer service and increase sales.”
Peter Hoefman
IT Division Manager, Local Distribution Channels & CRM
BNP Paribas Fortis