Frost & Sullivan - APAC IQ for APAC Hosted Cloud Contact Center Service Providers - October 2016

Orange Business is rated among Champions/Leaders in the "Frost & Sullivan Industry Quotient for Asia Pacific Hosted/Cloud Contact Center Service Providers 2016"

Date: October 2016

We at Orange Business believe the key reasons that we should be considered by organizations with Asia Pacific and/or global requirements are:

  • Breaking down the silo to boost performance – We expand our aaS solution beyond the contact center by connecting agents to all departments of a company through unified collaborative tools
  • Improving agent experience to increase customer satisfaction – We empower agents with a unified desktop application that provides a 360-degree customer view to make agent-customer interaction more seamless
  • Enriching data and creating added value – We interface our contact centers with IoT and BI solutions to help companies better understand customer expectations and adapt accordingly, both the end-user journey and the agent workspace


About Frost Industry Quotient (IQ)

The Frost Industry Quotient (IQ) proprietary vendor assessment tool accurately captures the strengths and challenges faced by vendors in their respective segments and geographies. The tool aims to equip key decision makers with a localized yet objective perspective of the industry in a highly heterogeneous business environment.

The report provides an overall market assessment (market size and forecast, competitive landscape, and market share analysis) together with industry trends from regulatory, economic, technology and competition perspectives. The Frost IQ Matrix categorizes key market participants into four quadrants (Challengers, Champions, Explorers and Defenders) and presents brief assessments of the organizations in the matrices that are profiled.