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Retail is in transition

Retail was already an industry full of challenges, and COVID-19 has underlined them. Tough market conditions, coupled with ever-more demanding consumers, call for retailers to reinvent their business models, transform their operations and embrace digital innovation – all for the benefit of consumers.
Retailers must always be aware of the latest shifts in their industry and be ready to adapt to them. Digital technology is always evolving and causing a continuous shake-up of the established retail landscape.

47,000+


We've helped more than 47,000 retail customers in France and abroad make the most of their digital transformation.
 

How digital can create and shape new customer experiences and power recovery

Create and shape new customer experiences and power recovery

The retail sector has long been in a state of change and disruption and must now factor in the COVID-19 pandemic to its workings.

Get an overview of the current challenges faced by the retail industry as lockdowns ease down and stores reopen, and explore how digital can shape better and safer customer experiences.

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Orchestrating the retail data journey

Current conditions mean strengthening consumer trust and developing the right retail experiences will be more important for retailers.

Harnessing insight from available data will be critical to adapting rapidly to ever-changing demand and creating the safe shopping environment customers need. When properly leveraged, data has the power to enhance the customer experience, drive smarter decision making in your stores and enable unprecedented levels of efficiency along the supply chain.

Orange Business Services helps its retail customers orchestrate their own data journeys to generate key business insights that transform their businesses and fuel growth.

Learn how Orange Business Services guided multiple retailers along every stage of the data journey, helping them maximize the benefits of their data.

 
 
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Read more

Blog I 14 August 2020
Safe shopping: the impact of COVID-19 on retail
The retail industry felt the effects of COVID-19 more than most. How can retailers weather the COVID-19 storm and bounce back?
 

Customer story
Mass-market retail: using data for supply chain management in a time of crisis
Read how a retail customer leveraged mobility data to adapt the supply chain in times of unprecedented unpredictability.
 

Blog I 18 April 2018
The changing face of retail
The retail landscape is facing unprecedented change. Learn more about how advanced technologies are impacting the retail sector.
 

Magazine I 29 November 2018
Cloud offers silver lining to under-fire retailers
Cloud can help retailers become more agile, competitive and innovative in the ways they do business and engage with customers.
 

Outcome story I 13 November 2019
Empower your retail workforce to drive performance
Make sure your staff has the right digital tools to succeed in the new era of retail.
 

Podcast I
How has LVMH reimagined luxury retail in a digital era?
Learn how the world leader in luxury retail is using data to reinvent its operations and better serve customers.