A global nonprofit organization was looking for a trusted partner to help it implement and manage its LAN, WLAN, cloud and security services as part of its digital transformation roadmap. Its top three criteria were enhanced user experience, optimized cost and a smooth transition.

As well as networking capabilities, it was also seeking a partner capable of managing private IaaS and public clouds. The organization had hit hurdles with its cloud migration in terms of both a skills drought and sprawl.

The nonprofit also wanted to establish strong governance for its IT operations and further leverage the power of data to support its global cause.

A roadmap for change

Orange Business won a six-year contract following a tender process to provide IT operations, including management and transition services. This includes managed public cloud via Microsoft Azure, Office 365 and on-premises servers to provide backup, disaster recovery and support for ServiceNow, which automates IT management flows. From a security perspective, identity and access management (IAM) encompass identity governance, user behavior analytics and privileged account management (PAM). The latter monitors, detects and prevents unauthorized privileged access to critical resources.

The nonprofit organization chose Orange for its ability to manage an extensive range of IT and security services and solutions, its consistent approach to IT operations and its ability to guarantee high-availability SLAs and application performance through monitoring tools and proactive incident management. It was also engaged by the very aggressive transition plan that Orange put forward, backed up by a proven transformation methodology.

Orange Business provided cloud architect services to build and design the solution. It carried out on-premise to cloud migration, including Microsoft Azure cost optimization and cloud and server security remediation actions.

A more agile and secure organization

The nonprofit has achieved its goal of consolidating and optimizing its existing IT infrastructure into a more dynamic and flexible setup, allowing instant provisioning and scaling to support additional business services at the best cost.

The move has enabled the organization to accelerate its transformation to become more agile while improving its security posture. At the same time, it has established a more cost-effective infrastructure that has improved both productivity and user experience. Managed public cloud services have allowed in-house staff to focus on business outcomes, and a cloud governance program has exercised control over the cloud environment to mitigate sprawl.