2. Customer stories

PwC Brazil aids worker mobility and productivity

To view this video content, you must accept YouTube cookies.

These cookies make it possible to share or react directly on the social networks to which you are connected or to integrate content initially posted on these social networks. They also allow social networks to use your visits to our sites and applications for personalization and targeting advertising.

Issues and challenges

PwC is the world’s second largest professional services firm and is one of the “Big Four” accountancy firms delivering assurance, tax and advisory services. PwC has operated in Brazil for over 100 years and today has around 5,000 employees working at 16 locations.

Brazil is a vibrant, growing economy, and PwC Brazil has been growing at approximately 10% pa over the last few years. This has strained the IT infrastructure in supporting a mix of people of all ages demanding changing working practices. Retaining high-quality employees is critical to the success of the firm, as is ensuring that its people can work efficiently and effectively and deliver excellent customer service.

"We need partners who understand our challenges, deliver technology support and have the creativity to come up with alternative answers. Orange Business has proved to be such a partner for us. The Unified Communications tools increased productivity through collaboration and communication between geographically dispersed teams."

Naoe Yoshimoto, CIO, PwC Brazil

The objective

Increase productivity of remote and mobile workers and enhance the ability to adapt more quickly to changing market and customer demands.

Solutions
  • Orange Business Together as a Service cloud solution available on all device types
  • OpEx model, which reduces up-front costs and is supported by an easy-to-calculate monthly payment via leases for hardware
  • Web portal for remote users
  • Managed Wi-Fi (CIC) for office staff
  • Project Management
Benefits

The Orange cloud-based telephony solution has enabled PwC Brazil to increase the support it provides and to meet the needs of changing, more flexible working patterns.

  • Mobile and remote workers securely access corporate resources from any location
  • Users benefit from a high-quality, consistent experience
  • The “connected workforce” enjoys better work/life balance, which also aids recruitment and retention
Results
  • Major cost savings and better cash flow
  • Reduced IT management of changing end-user numbers
  • Better secure remote access to online corporate systems and applications
Visit PwC

PwC is the world’s second largest professional services firm and is one of the “Big Four” accountancy firms delivering assurance, tax and advisory services

  • Operating in Brazil for over 100 years
  • 5,000 employees
  • 16 locations