Streamline the use of generative AI within the company around Copilot

Nhood is a real estate services and solutions company currently operating in Europe and Africa, managing over 900 assets. Its employees work across multiple value chains and business lines, including sales, management, operations, development, and planning and consulting, with 1,500 professionals.

In 2024, Nhood has several artificial intelligence projects in its pipeline. However, company leaders have observed that an increasing number of employees are using external solutions, raising security concerns.

"We could not continue offering these unsecured solutions; we needed to find an alternative," explains Simon Chopin, Chief Data Officer at Nhood.

Copilot was the obvious choice for the company. "Copilot is part of the Microsoft environment that everyone is familiar with, making it extremely native in terms of use within Teams. It is also easily accessible in Outlook, Excel, and Word," adds the Chief Data Officer.

Objectives

Secure the use of generative AI through a single, unified tool
Promote the widespread adoption of Copilot across the organization
Identify relevant use cases to save time by leveraging AI

Nhood wanted to put an end to the internal use of disparate and unsecured generative AI solutions.

Beta testers, workshops, coffee breaks: a proven methodology to promote the adoption of Copilot within the company

Nhood partnered with Expertime to facilitate and structure Copilot adoption among its employees. As a subsidiary of Orange Business, Expertime is a consulting and implementation company specializing in digital transformation for businesses. To ensure the success of this generative AI pilot with Copilot for Nhood, Expertime’s teams provided support in a phased approach. This proven methodology contributed to the project's success.

"We started by selecting a small sample of beta testers," explains Simon Chopin. "We wanted to include employees who are heavily impacted by repetitive tasks with low added value."

Expertime’s teams handled the onboarding of these 30 beta testers and provided them with the initial key insights for using Copilot effectively. All of them participated in workshops and coffee breaks to facilitate more informal exchanges among beta testers. This approach helped to spread best practices with Copilot throughout all levels of the company.

Increased efficiency and creativity: Copilot has won over the company's users

"The primary benefit lies in operational efficiency gains for low-value tasks," notes Simon Chopin. "The second, which is quite an interesting benefit, is the ability to generate creativity."

"More and more employees are also practicing generating formulas in Excel," adds the Chief Data Officer.

"We will continue with Expertime through additional onboarding phases for the first beta testers, who have themselves become ambassadors. We expect to reach 200 users in a few weeks. Today, we see nearly 98% daily usage of Copilot. These promising statistics clearly demonstrate its usefulness. Now, employees tell us that trying Copilot is adopting it, and they can’t go back," concludes Simon Chopin.

The project in figures

30

first beta testers

98%

daily use of Copilot within the company

200

upcoming beta testers

What customers say about us

Simon Chopin – Chief Data Officer at Nhood

"Now, employees tell us that trying Copilot is adopting it, and that they can no longer go back, as Copilot has become their daily assistant."

We worked with this partner

Key partner to accelerate business transformation

Partners

Security

+ 4 others

Microsoft

partner-level

Microsoft Cloud

certification

+2500

accreditation

8 accreditations

expertise

15 expertises

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Nhood

Nhood is a mixed-use real estate operator dedicated to revitalizing neighborhoods with a triple impact: social, environmental, and economic. It offers services in community activation, asset management, development, and management to create lively and sustainable living environments.

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