With Live Intelligence, Orange has already helped 90,000 employees use generative AI safely and responsibly on a daily basis

In just a few months, Orange teams brought Live Intelligence to life with a clear objective: to improve internal operations and increase employee efficiency. Naturally, this was done in a secure environment and via an ergonomic, intuitive, easy-to-use platform. "Initially, the platform was left completely open so that employees could discover the potential of generative AI and learn on their own," explains the AI innovation expert at Orange Group.

And employees quickly embraced it, with plenty of support to facilitate adoption. "We discussed it internally," notes Anne Doublier, Agile Transformation Coach at Orange France. "There were short training modules for all employees." Hélène Blanquet from the Human Resources Department at Orange France mentioned that she "I explored a bit, tried different things, and some prompts were more successful than others."

Richard Clarkson, Head of Strategic Consumer Insights at Orange Group, appreciated that teams could familiarize themselves with the tool "in a healthy environment, because people want to experiment."

The developers of Live Intelligence also made a point of designing a tool that informs employees about the environmental impact of their usage. "Responsible use is essential; Orange also cares about these issues," says Anne Doublier. "Let's be honest, generative AI has an ecological impact," adds Cédric Goutard. "From the beginning, we wanted to display this impact to users." Each user is informed of the CO₂ generated by the tool each month.

"Users have a choice between several models, from a very efficient but costly model to a less effective and less expensive one," notes Denis Da Cunha, AI Integration Manager at Orange France. "But Live Intelligence is designed so that, by default, you get an LLM (Large Language Model) that consumes much less energy," adds Pawan Rathi from the Customer Journey Factory at Orange Business.

But the story of Live Intelligence does not end there. ‘The next steps are to develop use cases by industries, through what we call assistants, and to specialise their use for the legal, HR, technical and other sectors,’ says the Orange Group's AI innovation expert.

Orange Group is also exploring agentic AI, the term used for an AI's ability to act autonomously. "We want to make the platform capable of making decisions to interconnect with other systems and develop even more impactful use cases for the company," he continues.

These prospects are highly anticipated internally. "What I can't do today, I might potentially do tomorrow," exclaims Denis Da Cunha. "Live Intelligence has a very efficient team of developers that integrates new solutions and innovations every day."