Innovating and reducing implementation deadlines for applications
Orange Business Services, a market leader in providing digital services to businesses, relies on its IT department of 1,000 people, to provide services to its 2 million client companies and 25,000 employees. The IT department must also guarantee quality of service for critical applications used by CRM, Finance and HR, as well as operational tools to deliver services to clients. In this sector, where innovation and reducing implementation deadlines are crucial, the IT department has put in place a technological, HR and cultural transformation strategy that relies on the Orange Business Services cloud division experts.
Jean-Noël Michel, CIO, Orange Business Services
Offering support through IT transformation
To meet these challenges, Orange Business Services turned to its 2,200 cloud division experts to implement a transformation program aimed at drastically reducing deployment times.
- Experts in professional services in the cloud division were able to define the business’ needs and draft a detailed road map with application-level granularity. They also supported the IT department employees through the transformation of their working practices and the DevOps
- The IT department used technological solutions provided by the cloud entity, such as PaaS, CaaS and CI/CD chain. These technologies enable new applications, designed as micro-services and hosted on the entity’s infrastructure, to be deployed
- Members of the cloud division also provided training to the Orange Business Services IT teams
Software updates in a few hours
As a result of the program, the Orange Business Services IT department developed a high level of cloud proficiency. The team is more efficient and able to offer new services to its customers while maintaining a very high quality of service.
Preparations for updates have gone from four months to one week, sometimes less. Implementations happen in a few minutes, during working days, compared with several hours over the weekend, which was previously required.
- Fifteen week reduction in update times
- Ability to perform updates in a few minutes on a weekday after 6:00 p.m. versus several hours during the weekend