Regular text messages to keep in touch with the families

The group’s nursing homes already communicate regularly with the families of residents by telephone and email, as well as via blogs and social media. But due to the health crisis, the group wanted to find a user-friendly solution to share information with a large number of people and at the same time reassure the families who are unable to visit the residents.

By sharing a video tutorial on ‘Sending text messages via Contact Everyone’ with the group's CIO, we convinced the group that it was an easy-to-use and effective way of communicating with families.


 

Raphael Tigier, Specialist in Digital Transformation at Orange Business

Ultimately the group opted for Contact Everyone by Orange Business, a 100% cloud-based solution that can be administered remotely and securely. From the solution’s web interface, the nursing home can send messages to all of its contacts in just a few clicks via email, voice message or, most importantly, text messages, since families of the elderly are predominantly mobile phone users. The messages can be centralized by the group, or sent locally by each individual nursing home.

“By sharing a video tutorial on ‘Sending text messages via Contact Everyone’ with the group's CIO, we convinced the group that it was an easy-to-use and effective way of communicating with families,” explains Raphael Tigier, Sales specialist in digital transformation at Orange Business. “Because the solution is fully cloud-based, we were able to install it remotely. The customer gained access to the platform in just two hours.”

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