Digital mobilization solutions for exceptional situations
The Orsan plan was activated across France on February 23, 2020, primarily to mobilize all healthcare professionals to improve the care and treatment given to patients at hospitals. Established in 2014, this French healthcare organization framework is a response to exceptional situations like the current COVID-19 pandemic. It oversees "plans blancs," which are specific French health emergency and crisis plans defined for each hospital.
It is essential to have an efficient communication network during a crisis like this one, as healthcare professionals' and technical staff's time is precious. A large hospital in Northern France – equipped with a major staff recall and notification tool to deal with emergency situations – promptly implemented it at the first signs of COVID-19.
The hospital has a tool that works 24/7 to quickly contact agents via targeted means, such as telephone calls, SMS or email.
Thierry Stevens, Business Manager at Orange Business
Giving the right information to the right professionals at the right time
The Surycat solution is an alert system that allows hospitals to automate the staff mobilization process when activating a plan blanc. Enovacom, an Orange Business subsidiary specializing in healthcare, helped this hospital in Northern France to implement the solution, connecting business equipment and a telecommunications environment for greater organizational flexibility with regards to recall strategies (by department, by skill, etc.). “The hospital has a tool that works 24/7 to quickly contact agents via targeted means, such as telephone calls, SMS or email,” explains Thierry Stevens, Business Manager at Orange Business. During the COVID-19 crisis, alert messages sent simultaneously to different parties allowed information to be circulated seamlessly and transparently, while ensuring that all events are traceable.
Significant amount of time saved: every minute counts
The use of Surycat has saved the hospital crucial time in mobilizing its crisis unit and its reinforcements in the emergency departments. The solution can make contact up to 10 times faster and can reach up to 100% of intended recipients. Outsourcing alerts also avoids saturating the hospital’s communication lines, which need to remain operational at all times.