Customers go online in order to get information, compare products and services, benefit from the latest promotions and much more. To engage them, it's essential to offer intuitive browsing and provide assistance when appropriate. The customer experience is everything, and it's what separates you from your competitors. Web services, such as live chat and call back, can make that difference.
This infographic provides valuable data and research about recent trends in digital transformation and digital customer experience.
Learn more abou the digital customer experience with Orange
International Social and Media Manager at Orange Business Services. I'm in charge of our International social media and the English language blogs at Orange Business Services. In my spare time I'm literally captain of my own ship, spending my time on the wonderful rivers and canals of England.