Service Optimize empowers your managers with Service Review and Decision Support

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Service Optimize entitles a Customer to SLAs with financial penalties and empowers a Customer by providing Service Review and Decision Support. It helps to establish and to maintain operational governance and ensure you are delivering performance and usage in line with your employees expectations.

Service Optimize by Orange Business Services

Your Customer Service Manager is more than a consultant

Customer Service Manager is supported by global processes and tools. Service Optimize helps customers to drive continual service improvement with accountability: customers will obtain expert level advice based on data management. Tools and global processes support you to make a better decision with use of metrics.

Customer Service Manager

English Language
Available at Local Business Hours
For your Executive queries:
- Familiar with your business
- Expert with Orange capabilities

Service Review

Monthly or quarterly
Phone or face-to-face
Consolidated trend reporting
Analysis and recommendations

Advanced Options

Additional meetings
Optimization Services
Training
Additional Contracted Services

Commitment and serenity

Delegate your data analytics to an expert
Set up information and service review to suit your needs
Develop a trusted partnership with your CSM

Improvement

Metrics and advice empower you to make enlightened decisions
Prepare your digital future
Drive continual service improvement
Strike the best balance between performance and price

Productivity

Keep track of your installed base
Understand the Service and Performance issues
Track usage trends
Anticipate upgrades
Manage your ROI