Ontex: improving global collaboration with UC

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Ontex is a leading global producer of disposable personal hygiene products for babies and adults. The company distributes its own branded and third-party products to leading retailers in 100 countries manufactured at 15 sites in Europe, North Africa and Asia Pacific. Ontex also runs a network of international R&D centers where it develops and improves the products it provides.

To cope with rapid company growth and the relocation of its global headquarters into Belgium, Ontex sought a solution to improve employee workplaces and to increase flexibility and boost collaboration across its geographically-dispersed teams.

work smarter

Ontex wanted to improve employee productivity and boost transnational collaboration between its dispersed teams. The company also wanted to make it possible to offer flexible hours and home working to its staff.

In support of this, it required a communications solution capable of supporting at least 1,100 users across 25 sites in multiple countries, including Belgium, Czech Republic, France, Germany, Italy, Spain, Turkey, UK, Australia, Morocco, Kazakhstan and Russia.

That’s where Orange Business Services stepped in and helped Ontex deploy a global unified communications solution built around Microsoft Lync. The Orange-hosted Business Together unified communications solution was deployed on a pay-by-user basis and made use of the Orange WAN.

“Orange Business Services’ expertise, combination of available technology platforms and solutions and industry-leading service models are exactly what we’ve been looking for to meet our objectives,” said Ontex Group ICT Operations Manager, Jurgen de Wolf.

greater productivity

The solution enables greater productivity within the organization using presence, instant messaging (IM) and Web conferencing. This enables much faster knowledge transfer between international teams, for example when communicating with the company’s R&D technology centers.

Better communications have reduced the company’s travel and travel time costs and delivered a better work/life balance – thereby increasing employee retention. The unified communications solution has also improved customer service, as experts within the company are able to more easily assist with incoming enquiries. Finally the cost of the solution is easy to track as it is available on a pay-by-user basis.

“We now benefit from an enhanced end-user collaboration experience via IM, presence and Web conferencing on a daily basis,” said de Wolf. “Through this partnership, we expect to have better teamwork across borders, leading to more efficient, happy users and, last but not least, satisfied customers.”

key benefits

  • improved global collaboration
  • more business agility
  • greater productivity
  • flexible working
  • better employee retention
  • increased employee engagement
  • reduced costs and financial transparency

Read more in the case study download.