UCaaS: Business Drivers and Advantages for a Carrier-Based Cloud Delivery Model

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White Papers : Unified Communications and Collaboration as a Service

This IDC white paper explores the rapidly developing market for Unified Communications as a Service (UCaaS). It outlines the capabilities and uses of UCaaS and discusses the benefits and advantages of implementing a carrier-based UCaaS solution for enterprise customers, including flexibility, cost efficiency, and end-to-end support and service capabilities.