White paper

Managing regulatory complexity while transitioning to UCaaS and CCaaS

As organizations begin using UCaaS or CCaaS solutions, they are quickly seeing positive results: increased scalability, higher productivity, greater user satisfaction and a strong move toward the omnichannel customer experience. And as benefits accrue, it’s natural for businesses to consider expanding their UCaaS and CCaaS solutions to other countries where they do business.

Yet expanding these solutions to other areas isn’t as easy as simply setting up shop in target countries. While the solution may work well and satisfy all regulations in its original country of use, this may not be true for other countries. Companies that either ignore regulations or simply don’t know about them are subject to the same penalties as those who willfully violate the rules. While penalties vary by country, they can include fees, lawsuits or even demands to shut down operations.

Find out more in this whitepaper produced by No Jitter.