Rebooting customer experience in the digital-first world

India is now on the rise to become a digital-first economy with heavy investments in new emerging technologies. Modern enterprises today conduct business in the client-to-cloud era. It is now imperative to understand how a digital-first world is shaping up with digital transformations, security convergence, IT modernization and evolving customer expectations.

The IT/ITeS sector has been a benefactor of rapid industry digitalization. Enterprise demand is shifting from delivering services to managing outcomes through tighter integration of technology. The ability to adopt disruptive technologies in an agile manner is possible only with cloud-based infrastructure. Hybrid work models are defining the future of work. They help solve for traditional constraints, but also introduce new challenges that need to be actively solved.

Learn more in this eBook.